Situation: The buyer did not receive the goods and sent an email to inquire about the situation.
Dear customer，
Sorry for disturbing you，we tracked your shipping. The package is now on the way to your place (it is now reaching your local post office).
Dear customer，
Sorry for disturbing you，we tracked your shipping. The package is now on the way to your place (it is now reaching your local post office).
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International shipping information may not update so prompt，usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days？ We will keep tracking for you，any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards.
Seller’s s name