The customer orders multiple items and the seller sends an email to confirm the item order.
Dear customer，
Thank you so much for your great support on us.
We have received your order of“XXXXXX".
We will work on your order asap，we just want to confirm the amount of the compass，did you order 10 pcs？
If nothing is wrong，we will ship tbem asap.
Best Regards.
Seller’s name
The customer returned the product because the ordered size was not suitable.
Dear customer，
Thank you so much for your great support
on us.
So sorry for the inconvenience that the swimming suit did not fit you.
Wllit it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion，if you insist on returning it back，we will go to the further step.
Waiting for your reply.
Best Regards.
Seller’s name