Situation: Follow-selling warning email.
Hello,
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN:B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no choice but to claim with Amazon.com seller performance department,which will seriously impact your Amazon selling privileges.
Please handle and reply us as soon as possible,otherwise we will complain to Amazon.
Sellers must handle buyers’ emails in a timely manner, as this is an important indicator of Amazon’s binding of sellers’ stores. In addition, the email should be written in a standardized format, with a sincere attitude, and try to solve the buyer’s problem as reasonably as possible. Buyers’ satisfaction with the seller’s handling results is also an important indicator of the seller’s store performance. Moreover, when sellers respond to and handle these issues, they must also make timely adjustments and optimizations to products and services, because Amazon itself is a platform that focuses on products and services.
For pre-sales and after-sales issues, many are about the products themselves and logistics. If there are a lot of feedback about the quality, size, color and other related information of the products themselves, sellers must promptly optimize and improve product descriptions, attributes, etc., and leave messages to buyers in a timely manner after delivery, and provide buyers with logistics order numbers. This will solve buyers’ worries and reduce the burden of handling buyer consultations in the later stage.