Situation: The buyer has placed an order and the goods have been shipped, but the logistics information is not found online. The buyer sends an email to inquire about the status of the goods.
Dear customer,
Sorry for disturbing you，we tracked your shipping. The shipping information may not update so prompt，could you please keep your patience and wait for a few more days? We will keep tracking for you，any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards.
Seller 's name