The problems and email types that Amazon sellers often encounter can be divided into the following categories:
(1) Pre-sale. Buyers ask about the price and related information of the product, as well as whether the store has any recent promotions. Regarding this type of buyer information, sellers must give timely replies based on the store’s product information and actual conditions to facilitate the timely promotion and conversion of orders.
(2) After-sale. Mainly divided into timely communication and resolution of some issues that arise after the buyer places an order, such as order information confirmation, logistics information, and returns, to avoid Amazon transaction guarantee claims and negative reviews.
(3) Follow-selling. Follow-selling refers to attaching your own product link to someone else’s listing. If your product is exactly the same as someone else’s, from the same manufacturer, and has the corresponding distribution qualifications, this kind of follow-selling is allowed. For those who follow-sell, the most direct effect is an increase in order volume and traffic. Sellers who follow-sell do not need to create pages, edit information, and process pictures by themselves. They can sell when they want and remove when they don’t want to sell, which saves time, effort, and worry. But for those who are followed by others, this is a headache, because those who follow others will steal the original seller’s traffic and even shopping carts, affecting the original seller’s orders. Therefore, in daily customer service work, you must always pay attention to whether your listing is followed by others. Once you find that it is followed by others, you must send a warning email to the other party in time. The best way to prevent follow-selling is to create your own brand and register it on Amazon, so that the products will be protected by Amazon.