1. WhatsApp
WhatsApp is a free, cross-platform, IP voice communication service software. It allows customers to send text messages and voicemails, make voice and video calls, and share images, documents, customer locations, and other media. According to statistics, WhatsApp has 1.2 billion monthly active users. This social software has become a must-have app for cross-border e-commerce customer service personnel to communicate with overseas customers, which is similar to WeChat. Here are some basic operations of WhatsApp.
(1) Registration and adding contacts
WhatsApp uses a mobile phone number to register. When registering, you need to enter your mobile phone number and receive a verification SMS. Then WhatsApp will search for people who are already using the phone and automatically add them to the user’s mobile phone contact list. In January 2018, WhatsApp released a standalone business application for small businesses called WhatsApp Business, which allows businesses to make free calls, free international messages, group chats, offline messages, etc. with customers using the standard WhatsApp client.
(2) WhatsApp group function
WhatsApp also has a group function, and its upper limit for group friends is 256 people. WhatsApp groups cannot be added through search, but only through member invitations, which to a certain extent ensures that competitors will not poach your core customers.
When creating a group, you can add existing contacts to the group, or create a new group and share it on other social platforms, so that customers who are interested in the product will automatically join the group you created. In the WhatsApp group, customer service staff can share wonderful pictures, videos and discount information with group members, which is an effective way to build brand trust and popularity.
2. Skype
Skype is a popular Internet phone around the world. Its most prominent feature is its super clear voice quality. It can be used to call any landline or mobile phone in the world. It is a very clear Internet phone. At the same time, Skype also has basic IM functions. Through it, you can communicate with friends around the world in text, voice, and video for free, and conduct multi-terminal telephone conferences on computers, mobile phones, and ordinary landlines.