If a customer gives a good review, a cross-border e-commerce seller should send a thank-you letter to thank the customer and attract the customer to become a repeat customer. First of all, the reply needs to use the customer’s name in the address, respect the customer, and make the customer feel friendly; secondly, express gratitude and state the encouraging effect of the good review; then, express the desire to continue to serve the customer in the future; thirdly, you can send some personalized blessings: The last step is to sign the name. Here it is recommended to write the name of the customer service staff, so that the customer feels that they are doing business with a real person, which is also convenient for subsequent email marketing and SNS (social network) marketing. The following sample is for reference.
范文
Dear customer,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Regards.
Andy
范文
Dear customer,
Thanks for your positive appraisal.
We will strive for providing better services and products for you in the future. Welcome next time.
Andy
范文
Dear friend,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you.Thanks!
Best regards.
Andy