Detailed explanation of Taobao Whale Bud gold medal supplier application process and unified after-sales policy

Taobao Whale Bud, as an upgraded version of Taobao distribution, not only improves user experience and service quality, but also provides merchants with more development opportunities. This article will introduce in detail the application process to become a gold medal supplier of Taobao Whale Buds and the unified after-sales policy that merchants should abide by.

1. Gold Medal Supplier Application Process

1. Confirm qualifications

First, make sure your account complies with the Gold Supplier Management Code.

2. Contact the platform

Next, you need to contact the platform and find the responsible waiter to connect and apply to join the gold medal supplier.

3. Prepare materials

It is recommended to prepare the following materials in PPT format:

• The company’s cross-border business planning (covering all e-commerce platforms)
• Planning for the Jingya platform (including data review, channel planning, resource integration, operation strategy, after-sales experience, Double 11 replenishment plan, etc.)
• Feedback on the advantages and disadvantages of comparing other distribution platforms
• Opinions and suggestions on platform business, products, channels, etc.

4. Initial trial of the waiter

A preliminary review will be conducted based on the submitted information, and those who fail will not be scheduled for an interview.

5. Formal interview

After passing the preliminary review, the team will conduct a formal review. The scoring criteria are: enterprise (20 points), product (45 points), operation (25 points), and suggestion (10 points). The total score must reach 75 Score and above are required to pass.

6. Result notification

Within three working days after the interview, you will receive a notification of whether to become a gold medal supplier.

7. Sign the agreement

If you pass the interview, you will need to sign a letter of guarantee and pay a deposit of 1 million yuan.

8. Participate in activities

Finally, the waiter assisted in participating in the platform’s gold medal activities and received the exclusive “Gold Supplier” logo.

2. Unified after-sales policy

Non-bonded goods

Suppliers must support seven-day no-reason returns and exchanges.

Bonded goods

• Return for personal reasons: Full refund if the product has not been shipped; tax will be deducted from the refund if the product has been shipped but not signed for; if the product has been signed for, no reason returns will be accepted.
• Returns due to quality issues: The supplier is responsible for all taxes and shipping costs.
• Damaged packaging or transportation damage: The supplier is responsible for handling and pursuing liability to the warehouse or courier company.
• Return caused by incorrect description: The seller is responsible.
• Dispute Resolution: When the buyer applies for the intervention of the waiter, the responsibility will be determined based on the evidence, and the corresponding party must bear the taxes and freight.
• Separation of responsibilities: Under certain circumstances, suppliers can only deduct actual tax losses and may not forcefully deduct other expenses.

Through the strict implementation of the above processes and policies, the Taobao Whale Bud platform not only provides solid protection for consumers, but also helps merchants establish a good market image and promotes the healthy and sustainable development of the entire platform.