Customer service spends most of their time answering various questions from customers. The following is a commonly used response template in customer service work in the cross-border e-commerce industry, which can be used as a reference for sellers. Urgent to place an order, not much stock Dear x, Thank you for your inquiry.Yes, we have…
Operators who have opened a store on the Amazon platform should be familiar with its operating rules. Using paid advertising to promote products on Amazon does not have much effect, but if there is no advertising, how to increase product traffic? If operators want to increase product traffic, they need to understand where the traffic…
Nowadays, many cross-border e-commerce companies are engaged in price competition, which has involved a large number of platforms and product categories. There are only two ways for sellers to survive the fierce competition. One is to specialize in particularly small products; Products that other operators cannot sell, such as large-ticket products that have not yet…
Purpose of customer service work 1. Solve questions and promote sales Pre-sales customer service usually needs to answer customers’ inquiries about products, services and logistics. Pre-sales customer service should provide customers with product information from a professional perspective, recommend suitable products according to customer needs, urge customers to place orders and make payments in a…
Users’ positive reviews are very important to store operators. Operators who have just joined the platform must be especially aware of this. Although Amazon does not have strict regulations on the number of user positive reviews, there are still some sellers who are not satisfied with the number of positive reviews in the early stages…
Regarding disputes, AliExpress has three assessment indicators for sellers, namely dispute rate, ruling filing rate and seller responsibility ruling rate. The original intention of setting up these three assessment indicators is to distinguish the service capabilities of sellers and also to allow buyers to find sellers with relatively good service capabilities. After the seller delivers…
A good buyer experience not only determines whether old customers can be retained, but also directly affects the purchasing decisions of new customers. 1. Factors that prompt buyers to place an order Picture quality Beautiful and clear pictures are the most important factor in persuading buyers to place an order. Apart from pictures, In addition…
The Latin American market also has strong demand for Chinese goods. Brazil is one of the four BRIC countries. It is a country with a large population, the largest economic scale in South America, high Internet and smartphone coverage, and the second highest e-commerce growth rate in the world. In China, it has become a…
During the peak sales season, social media traffic is also an important source of traffic. Here we mainly discuss the traffic sources of Facebook and Twitter. First, let’s talk about Twitter. Twitter is a must-have social tool for everyone abroad, with more than 300 million active users. For Chinese sellers, this must be a treasure…
From a purchasing power perspective, Germany is not only the most populous country in the EU, but also the largest economy in Europe and the fifth largest in the world. The German e-commerce market is also quite developed and is China’s second largest e-commerce market in Europe. In addition to Amazon and eBay, there are…