The definition, characteristics and operation process of e-remittance orders on Alibaba International Station

1. Definition of e-receipt order

The e-receipt order is an order service model provided by Alibaba International Station for merchants who conduct transactions on the platform in a general trade supervision manner, and where buyers and sellers have established a trust relationship. This model is mainly designed to simplify the order transaction and fund collection process, thereby improving capital turnover efficiency and reducing transaction costs, and ultimately providing users with a better service experience.

2. Characteristics of e-receipt orders

1. Do not participate in transaction protection: This model is suitable for buyers who have already established trust with the seller and do not need to provide additional protection services, thus not occupying the credit protection limit.

2. Trust basis: e-receipt orders are mainly based on the trust relationship between buyers and sellers, and do not rely on the platform’s guarantee services.

3. Withdrawal freedom: Sellers are not restricted by the credit guarantee limit when withdrawing cash. They only need to make related withdrawals after the buyer confirms the payment information and the seller’s funds and goods are reasonable.

4. Self-care for after-sales protection: The platform does not intervene in the after-sales protection process. If a dispute arises, it only provides an online refund portal. The buyer and seller need to negotiate and resolve the issue on their own, and does not provide arbitration or advance compensation services.

3. Value of e-receipt order

1. Increase capital turnover speed: This model eliminates quota restrictions, improves delivery time, and reduces transaction costs.

2. Data precipitation shows strength: Promote the digital transaction process and enable merchants to demonstrate their true trading strength.

3. Business opportunities brought by credit upgrade: Through the improvement of performance credit, transaction data can attract more buyers.

4. Operation process of e-remittance order

1. Activation application

Users need to log in to the access page to apply. It can be accessed through the following two paths:

• “My Alibaba” → “Transaction Management” → “Order Management” → “Drafting e Exchange Collection Order”
• “My Alibaba” → “Transaction Management” → “Transaction Service Center”

2. Drafting and confirming orders

On the PC side, the seller selects “Draft e-remittance order”, fill in the relevant order information and complete the submission. After submission, the seller needs to send a payment reminder email to the buyer, and the buyer enters the order details through the email to confirm payment.

3. Buyer payment and seller withdrawal

Once the buyer obtains the remittance account information, he can complete the remittance through an offline counter or online banking. Then the seller can associate foreign exchange through the foreign exchange association portal, complete the foreign exchange settlement and withdraw cash.

4. Fulfillment and delivery

The seller selects the items to be shipped. If it is a self-operated export, logistics and customs declaration information need to be submitted; if it is exported through One-stop export, a “One-stop export bill” needs to be drafted or associated.

5. Order evaluation mechanism

The buyer evaluation score is based on the average of the buyer’s historical ratings on the supplier’s service attitude, delivery speed and accuracy of goods description after the transaction is completed.

1. Evaluation time

Sellers can invite buyers to evaluate the order within 30 days after the transaction is completed, and buyers can also evaluate the order within 30 days.

2. Buyer positive rating

The seller will receive a 4-5 star rating or a 1-5-point rating from the buyer within 180 days after making the offer.

3. Advantages of high evaluation scores

• Improve search rankings and attract more buyers;
• Enhance transaction reliability and conversion rate;
• Get priority recommendations in daily events and major promotions.

4. Display of order evaluation

The display location of reviews is related to the order drafting form and can be accessed through related functions within “My Alibaba”.

5. Strategies to improve buyer evaluation scores

Sellers should actively invite buyers to evaluate and respond appropriately to their evaluations to enhance the interactivity and satisfaction of the transaction.