AliExpress shipping guide: from common problems to solutions

AliExpress is a global cross-border e-commerce platform that provides shoppers with convenient shopping channels, but sometimes goods cannot be shipped. This article will introduce in detail the problems that may be encountered during AliExpress delivery, including the reasons for failure to deliver, solutions and possible impacts, and provide specific steps for online delivery.

1. Reasons why AliExpress cannot ship goods

• Supply chain issues: If suppliers are unable to deliver on time, or if there are problems with production and transportation, shipments may not be possible.
• Insufficient inventory: The seller’s failure to update inventory information in a timely manner may result in the buyer being unable to ship the order after placing the order.
• Logistics issues: Logistics delays or customs clearance issues may prevent shipments from being delivered on time.
• Seller’s failure to perform obligations: Non-delivery may occur due to poor management, financial problems or dishonesty of the seller.

2. How to deal with AliExpress’ failure to ship goods

• Communicate with the seller: Ask about the reason for shipment, estimated shipping time and solution.
• Preparing goods in advance: Prepare goods in advance for urgently needed goods.
• Look for alternatives: Look for other shopping channels to meet your needs.

3. Possible impact of AliExpress’ failure to deliver goods

• Trouble with life: If you purchase urgently needed goods, failure to deliver them will affect your daily life.
• Impact on trust: Frequent shipping issues may cause buyers to doubt the reliability of the platform.

4. AliExpress online shipping steps

• Select Online Shipping: Select “All Orders” in the “Transaction” menu and click the “Online Shipping” button.
• Choose a logistics plan: Choose the appropriate logistics plan based on the order information.
• Create logistics order: After selecting the logistics plan, create a logistics order, which can be created in batches.
• Packaging: Print the shipping label and attach it to the package.
• Delivery to logistics provider: The logistics provider comes to collect the goods or the seller delivers the goods to the designated warehouse by himself.
• Fill out the shipping notification: Fill in the relevant information and send the shipping notification to the customer.
• Pay freight: Pay freight and compile freight reports.

5. Accelerate delivery: Explore the advantages and options of AliExpress’s online delivery logistics solution

• Official Logistics Service: Logistics services jointly provided by AliExpress and Cainiao Network, covering AliExpress Standard Shipping, etc.
• Cooperative logistics services: Services provided by AliExpress in cooperation with well-known domestic and foreign logistics companies, such as Cainiao Super Economy.
• Self-selected logistics services: Services provided by logistics providers that sellers choose and contact themselves, such as ePacket, DHL, etc.

6. What kind of express delivery can be used for AliExpress?

• International Express: including DHL, TNT, UPS, FedEx and EMS, etc., suitable for goods with high timeliness and safety requirements.
• Dedicated Line Logistics: Sea and air transportation, suitable for large products or cost-sensitive goods.
• Postal Services: Suitable for small parcel transportation, with lower cost but slower delivery time.

7. Which countries does the AliExpress platform not ship to?

• Customs clearance risks: Some countries such as Iraq, Philippines, Türkiye, etc. may have customs clearance risks.
• War Countries: Some war countries may not be able to ship.
• Set shipping costs: Sellers can set shipping costs individually and not ship to certain areas.

8. How long is the AliExpress delivery period?

• Delivery period: Generally set to 2-3 days, with a maximum of 7 working days.
• Special circumstances: Under special circumstances, we can negotiate with the buyer to extend the delivery period.
• False shipping: Filling in an invalid waybill number or a waybill number that is not related to the order transaction will be punished.

9. Is there any solution if AliExpress forgets to deliver the goods?

• Negotiate with buyer: Resend shipment and communicate with buyer.
• Keep evidence: Keep chat records and reshipment tracking numbers.
• Set the delivery date: Set the delivery date reasonably and fill in the logistics order number in a timely manner.

10. AliExpress shipping tutorial

• Select logistics to create an order: Log in to the system backend and select a logistics plan.
• Fill in order information: Fill in domestic package information, shipper information, and logistics information.
• Print label: After generating the order number, print the shipping label.

11. How to punish AliExpress if it does not deliver goods

• Point deductions and penalties: Points will be deducted based on the severity of the violation.
• Lower search rankings: The cumulative proportion of non-shipments after orders are completed reaches a certain level, and the search rankings are low.
• Store blocking: When the situation is serious, the store will be blocked or closed.

12. Can AliExpress merchants ship goods by sea?

• Sea shipping method: Suitable for large items, shipped through ocean warehouse.
• Overseas warehouse service: It is recommended to use overseas warehouse service to improve consumer experience.
• Logistics Type: Economic, Standard, Express and Seller Customized.

13. How should AliExpress re-ship the goods

• Extended delivery time: Fill in the invalid tracking number and wait for the real tracking number.
• Negotiate with the buyer: Negotiate to reorder or reissue the product.
• Save evidence: Save chat records and logistics order numbers.

Through the above content, we can learn about various problems and their solutions during the AliExpress delivery process. It is hoped that this information can help sellers better manage their stores and improve shipping efficiency and customer satisfaction.