Effective methods and prevention suggestions to resolve complaints about missing original images and stolen images on AliExpress

As one of the cross-border e-commerce platforms, AliExpress provides sellers with rich sales resources and a convenient trading platform. However, sellers may encounter some difficult problems during use, including the disappearance of original images and complaints about image theft.

How to solve the problem that the original image is missing on AliExpress?

1. Reload the page or refresh the webpage

Sometimes, the original image may be missing due to unstable network connection or server failure. At this point, we can try to reload the page or refresh the web page, which can sometimes solve the problem.

2. Contact the seller or supplier to obtain pictures

If reloading or refreshing the page cannot solve the problem, you can try to contact the seller or supplier to obtain the original high-definition image of the product. Usually, sellers or suppliers will provide high-resolution original images of the product, which we can find on the product details page or chat history. By communicating with the seller or supplier and making a request for original images, you can often get a positive response.

3. Seek help from AliExpress customer service

If none of the above methods can solve the problem, you can directly consult AliExpress customer service for help. They will provide corresponding solutions and provide guidance on how to deal with the situation when the original image is missing.

4. Take precautions

In order to prevent the original image from disappearing, you can take some precautions when using the AliExpress platform. First of all, it is recommended that when uploading products, you save product images in local or cloud storage in case of emergency. Secondly, it is recommended to pay more attention to the updates and announcements of the AliExpress platform and keep abreast of the changes and regulations of the platform.

Methods and prevention suggestions for handling complaints about stolen images on AliExpress

Possible reasons for complaints about image piracy

Copyright issues with supplier images: Product images provided by suppliers may have copyright issues, causing the seller to be complained of infringement by others. The same picture appears in other stores: The same product picture appears in other stores, which may lead to complaints that it is image theft. Unclear image source identification: If the seller does not clearly identify the source of the image as coming from a supplier, it may be mistaken for a stolen image.

Methods for handling complaints about image piracy

1. Temporarily remove controversial products

If a complaint of stolen images is received, the seller should immediately temporarily remove the disputed product from the shelves to avoid escalation of the dispute.

2. Clarify the source of the image

Actively communicate with the complainant, clarify that the source of the picture is from the supplier, and provide relevant evidence and proof of cooperation with the supplier. By establishing good communication, the legality of image use can be clearly explained.

3. Seek professional legal advice

If the complaint is complex and involves legal issues, sellers can seek professional legal advice to ensure that their rights and interests are protected.

Suggestions on preventing complaints about image theft

1. Take product pictures independently

In order to ensure the originality and legality of the pictures, sellers can take their own pictures of the products. This avoids copyright issues while providing unique image resources for the store.

2. Purchase licensed images

If you need to use pictures that were not taken independently, the seller should ensure that you have purchased the relevant authorization to avoid infringement issues.

3. Indicate the source of the image

Clearly indicate on the product details page that the source of the image is from the supplier, so that buyers clearly know the source of the image.

4. Avoid using overly common images

Avoid using images that are commonly seen in other stores and try to choose unique images to reduce duplication with other stores.

Penalty measures for stolen pictures on AliExpress

First time stealing pictures

Generally speaking, if it is just a simple picture describing the baby and it is stolen, and the complaint is established, and it is the first time you are complained, then the result will be a request to delete the baby, and no points will be deducted.

Stealing pictures multiple times

If you have not been accused of stealing pictures for the first time, the result will not be as simple as simply deleting the baby. Generally, 2 points will be deducted for theft of pictures. If the situation is particularly serious, there will be a penalty of 6 points or 12 points. Once 6 points or even 12 points are deducted, the consequences will be very serious.

Two different situations of image theft

Theft of maps is also divided into several situations. The above mentioned is basically the theft of maps by babies. The consequences of this situation will not be too serious. Taking the first point as an example, the basic punishment is relatively light. It will cause particularly serious consequences. However, if you are involved in brand theft, the consequences may not be to simply remove the baby and deduct 2 points. According to the seller’s experience, once brand theft is involved, the quick sale will be deducted at least 6 points, or even the store may be closed directly.

To sum up, missing the original image is one of the common problems on the AliExpress platform, but we can solve it by reloading the page, contacting the seller or supplier to obtain the image, and asking customer service for help. At the same time, in order to prevent this from happening, we can also take some preventive measures, make backups in advance and keep abreast of platform regulations and changes. This way, we can better deal with missing original images and ensure smooth sales and operations. In addition, when it comes to complaints about stolen images, sellers should pay attention to the copyright issues of the images and try to take their own product images or purchase authorized images. If a complaint of stolen images is received, the seller should take prompt measures and actively communicate with the complainant to clarify the source of the image. Complying with platform rules, laws and regulations, and protecting your own rights and interests is an important step in maintaining your store’s reputation.