How to join AliExpress fully managed service and improve store service score
In the field of cross-border e-commerce, AliExpress, as a well-known platform, provides sellers with abundant business opportunities. This article will be divided into two major topics, combining how to join fully managed services and improving store services, to help sellers successfully start their e-commerce journey.
Steps to join fully managed services
1. Register an AliExpress account
First, you need to go to the official AliExpress website and click the “Join for Free” or “Register” button on the homepage or login page. Fill in the relevant information according to the prompts on the page, including email address, password, etc., to complete the account registration process.
2. Improve store information
After successful registration, log in to your AliExpress account and enter the AliExpress management center. Select “My Store” and click the “Store Settings” button. Upload the store logo, fill in the store name, add product categories, etc. to ensure that the store information is complete and professional.
3. Choose fully managed service
After the store setup is completed, return to the home page of the AliExpress Management Center, find and click the “Full Hosting” option in the left navigation bar. Click the “Apply to join full hosting” button to enter the application process.
4. Fill in the application form
Fill in the relevant information in the form as required, including store information, contact information, etc. Provide some certificates and qualification documents, such as business license, tax registration certificate, etc. Make sure the information filled in is accurate.
5. Submit the application and wait for review
After completing the application form, carefully check the information and click the “Submit” button to ensure it is correct. After the submission is successful, wait patiently for review by the AliExpress platform.
6. Complete the settlement process
If the application is approved, AliExpress will send a confirmation email and provide follow-up instructions. Complete the settlement process, including signing relevant agreements, paying relevant fees, etc.
Key steps to improve store service score
1. Respond to inquiries promptly
On AliExpress, it is crucial to respond to buyers’ inquiries and questions in a timely manner. Make sure to respond to messages within 24 hours and provide accurate and helpful responses.
2. Excellent product description
Clear and accurate product descriptions are important to attract buyers and reduce disputes. Make sure product descriptions include detailed information and provide high-quality product images.
3. Delivery on time
On-time delivery as promised is one of the key factors in gaining the trust of buyers. Update shipping information in a timely manner and provide accurate logistics tracking numbers.
4. Excellent after-sales service
Good after-sales service is the key to building long-term customer relationships. Actively solve buyers’ problems and complaints, handle return and exchange applications in a timely manner, and minimize the occurrence of dissatisfaction.
5. Evaluation management
Encourage buyers to leave positive reviews and respond to reviews promptly. Responding proactively to buyer feedback, whether positive or negative, can help increase your store’s trust and service scores.
6. Regularly check store data
Regularly check store data and indicators, such as return rate, dispute ratio, etc. By monitoring this data, you can identify problems in a timely manner and take steps to improve them.
Through the above steps, you can easily understand and successfully join AliExpress’s fully managed service, while improving your store service points and laying a solid foundation for your e-commerce business.