AliExpress Logistics Management Guide: From Complaint Handling to Shipping Selection

As the world’s leading cross-border e-commerce platform, AliExpress provides sellers and buyers with a wealth of logistics options. This article will explain in detail logistics complaint handling, logistics type selection and delivery tutorials.

Logistics complaint handling

When sellers encounter logistics problems, they can make complaints through the AliExpress platform. The specific steps are as follows:

1. Find the complaint entrance: Logistics -> International Parcel Order -> Transaction -> Complaint.
2. Sellers need to complain to the logistics provider through the system within the corresponding period. There are two complaints opportunities for each order.
3. Logistics providers need to handle the matter within 10 natural days and feedback the results to the platform; if no results are obtained, the seller can complain online within 15 days, and Cainiao promises to intervene within one working day.

AliExpress logistics types

Understanding the different types of logistics can help sellers make the right choice:

Economic logistics channels

Applicable to products priced under $5, no registration fees, low shipping costs but no traceability. Commonly used channels include:

• China Post Ordinary Small Packet+
• Rookie Super Economy Global
• Rookie Super Economic Yanwen

Standard logistics channels

For products above US$5, including registration fees, logistics tracking services are provided. Commonly used channels include:

• China Post Registered Small Packet
• Yanwen Airlines registered small package
• AliExpress worry-free logistics-standard

Fast logistics channels

Suitable for high-value products, fast but costly. Common channels such as:

• AliExpress worry-free logistics-priority
• EMS
• DHL
• TNT

Shipping tutorial

Log in to the backend to deliver goods

• Log in to the AliExpress backend, click [Transaction]->[National and small package orders] to find the order to be shipped.
• Select the [Print Shipping] button or export shipping labels in batches.

Select logistics method

• Select online shipping on the delivery page and check the required logistics services.
• Create a logistics order and confirm the product information before submitting.

Advantages of dedicated line logistics

For offline delivery scenarios, dedicated line logistics has become the preferred solution. Its advantages are:

• Provide a variety of international transportation methods (sea, air, rail), suitable for all types of goods.
• Efficient customs clearance and on-time delivery enhance customer trust.
• Complete tracking system and customer service.

Download freight quotation form

In order to better control costs, sellers should regularly download the latest logistics freight quotation form:

• Enter the AliExpress backend and select the logistics template to view the quotation.
• Set the freight template based on the downloaded quotation sheet.

Through the above steps, sellers can effectively handle logistics complaints, choose appropriate logistics methods, and set shipping costs reasonably, thereby improving store operation efficiency and customer satisfaction.