Detailed explanation of AliExpress platform trading rules

No sale and false delivery

No sale after transaction

Non-sale means that after the buyer pays, the seller fails to deliver the order within the time limit, or the order is canceled due to the seller’s reasons. The specific manifestation is that the seller fails to deliver the goods on time after the buyer pays, causing the order to be closed, or the buyer applies to cancel the order before shipment, and the reason for selection is due to the seller. Once this happens, the product will be removed from the shelves, and within a certain period of time, the store will be ranked lower in search rankings to varying degrees based on the number and proportion of transactions that are not sold; stores with serious cases will be blocked; if the cases are particularly serious, they will be Freeze or close your account.

False delivery

In order to avoid the “no sale after transaction” rule, some sellers may fill in an invalid waybill number, or the waybill number they fill in is valid but has nothing to do with the order transaction details. This behavior constitutes false delivery. If you encounter an error in filling in the transfer order number or waybill number, you should update it in time within the modification time range of the waybill number. For low-value goods, it is recommended to set up package sales to avoid such problems.

Incorrect goods and breach of promise

Wrong version

Incorrect goods means that the goods received by the buyer do not match the description or promise of the goods by the seller when the transaction was concluded in terms of category, parameters, materials, specifications, etc. Specifically, this includes sending empty packages to buyers, inconsistencies in the capacity of electronic storage devices, inconsistencies in computer hardware configurations, and huge differences in value between the goods sent and the goods ordered.

Broken promise

Breach of promise refers to the seller’s failure to provide services to the buyer as promised, thereby damaging the buyer’s legitimate rights and interests. Including but not limited to transaction and after-sales related service commitments (such as gifts, invoices, returns and exchanges), logistics-related commitments (such as free shipping, specific shipping methods), and behaviors that violate the established rules or requirements of the platform. Once a buyer files a complaint against such behavior, the seller will be warned, have their account frozen for 7 days, or have their account permanently closed depending on the severity of the case.

Unfair competition and malicious harassment

Unfair competition

Unfair competition includes improper use of the rights of others and malicious placing of orders, evaluations, and complaints against other sellers through oneself or other member accounts, affecting the reputation and normal operations of other sellers.

Malicious harassment

Malicious harassment refers to the behavior of sellers who harass members frequently or use bad means to affect the normal lives of others or hinder the legitimate rights and interests of others. This includes, but is not limited to, frequently contacting others through phone calls, text messages, Aliwangwang, messages, emails, etc., and affecting the normal lives of others.

Credit and sales hype

Credit and sales hype refers to the behavior of increasing account credit points or product sales through improper means, hindering buyers’ rights to efficient shopping. The platform will delete illegal credit points and sales records, and impose varying degrees of penalties based on the severity of the violations until they are cleared.

Inducing early delivery

Inducing early receipt of goods means that the seller induces the buyer to confirm receipt of the goods in advance without receiving the goods. For such behavior, the platform will deduct points based on the severity of the violation, and serious violators will be expelled.

Guide offline transactions

Guiding offline transactions refers to the behavior of sellers inducing buyers to conduct offline transactions, harming the legitimate interests of buyers and the platform. For such behavior, the platform will impose penalties based on the severity of the violation.

Seriously incorrect version

Serious goods mismatch means that the goods received by the buyer are seriously inconsistent with the seller’s description or commitment of the goods when the transaction was concluded in terms of category, parameters, materials, specifications, etc. The platform will punish the seller based on the severity of the above violations.

Serious malicious super low price

Seriously malicious ultra-low prices refer to sellers posting a large number of low-priced products that deviate significantly from normal sales prices in order to attract buyers’ attention, defraud exposure and orders, and cause adverse effects. The platform will punish the seller based on the severity of the above violations.

Other rules

Authentication and store management

The AliExpress platform accepts legally registered and normally existing individual industrial and commercial households or companies to open stores, and has the right to verify and certify the seller’s status. Sellers are not allowed to trade AliExpress accounts in any form, including transferring, renting or lending accounts. Sellers who have completed the certification are not allowed to register or use buyer accounts on AliExpress.

Account and information management

The email address, contact information, etc. used by the seller to register on AliExpress must belong to the seller’s authorized representative, and the seller is obliged to properly keep the access rights to the account. All operations and business activities under the account are deemed to be the actions of the seller.

Store naming and operation

AliExpress store names and second-level domain names must comply with naming standards and must not contain information that violates national laws and regulations, is suspected of infringing on the rights of others, or interferes with AliExpress’s operational order.

The above is an overview of the main trading rules of the AliExpress platform. Sellers must strictly abide by relevant regulations to maintain a good trading environment.