How to efficiently query and optimize sellers’ shipping performance on eBay
In the field of cross-border e-commerce, freight performance is crucial to eBay sellers. Keeping abreast of freight shipments not only helps provide better customer service, but also enhances logistics management and improves customer satisfaction. This article will detail how eBay sellers can query shipping performance and how to use this information to optimize business processes.
1. Use eBay order management system
eBay provides sellers with a convenient order management system. Sellers can enter the order management page by logging into eBay Seller Central and navigating to “Orders” or a similar option. Here, you can select a specific order and click on the order number or related link to view details.
2. View order details
On the order management page, select the order to be queried and click to view its details. This page will display important information such as shipping date, logistics carrier, tracking number, etc.
3. Tracking packages
According to the tracking number provided in the order details, the seller can track the package in the following ways:
- Logistics carrier website: Visit the carrier’s official website and enter the tracking number on the homepage or tracking page to check the latest status;
- Third-party logistics tracking websites: such as 17track, Trackingmore, etc., support tracking services for multiple logistics companies;
- eBay platform tracking tool: Click the tracking number directly on the order details page to jump to eBay’s built-in tracking tool for query.
4. Utilize online tools of logistics service providers
Some large logistics companies such as DHL, UPS, FedEx, etc. provide online tracking tools. Sellers can enter the tracking number on their official website to check.
5. Subscribe to email or SMS notifications
In order to receive timely updates on package shipping status, sellers may consider subscribing to email or SMS notification services. Most logistics carriers and third-party tracking websites offer this functionality.
6. Contact the logistics carrier or eBay customer service
When encountering query questions or special circumstances, it is a wise choice to contact the logistics carrier or eBay customer service directly. They can usually provide effective support and solutions.
Check seller’s shipping performance on eBay
In addition to the above methods, sellers can also log in to eBay Seller Center, click “Policy Performance” to enter the “EGD and Multiple Overseas Warehouse Performance” page to view account EGD performance analysis. The main contents include:
- Routes with the highest proportion of transaction volume: Check the freight timeliness of the five receiving locations with the largest transaction volume;
- EGD problematic routes have been set: View routes that have been set up but do not meet the standards;
- EGD high-quality routes to be set: Discover routes that meet EGD standards but have not yet been activated.
Through the above steps, sellers can not only grasp parcel dynamics in real time, but also optimize logistics strategies based on data analysis, thereby improving customer experience and overall store performance. It is worth noting that good freight performance not only enhances consumer trust, but also helps avoid platform penalties for poor performance.