eBay Operation Guide: Detailed Process of Sending Invoices and Cancelling Auctions

As a seller on the eBay platform, it is crucial to understand how to send invoices and cancel auctions. This not only improves customer experience, but also helps maintain sellers’ operational efficiency. Here’s a comprehensive guide on what to do.

1. Steps to send a bill

In some cases, eBay sellers need to send bills to customers. For example, when a customer purchases multiple products, the seller wants to combine these products into one order; in addition, the seller may also want to modify some details of the transaction, such as changing the logistics cost; after the customer takes the product, but If payment has not yet been made, the seller can also send a bill (especially note that if the customer has not paid for the product for more than 30 days, the seller will not be able to send the bill).

The specific steps are as follows:

1. In the “Seller Hub” (data analysis tool), select the “Orders” tab and find the relevant products.
2. In the Action column, select the Send Invoice button, then click the send invoice button.
3. If necessary, the seller can modify the specific details of the product, such as logistics costs, and finally click “Send Invoice” to successfully send the invoice.

2. Things to note when canceling an auction

To protect the shopping experience of potential customers, eBay recommends that sellers avoid canceling auctions at will. This behavior may seriously affect the customer’s shopping experience, unless necessary or for special reasons. Here are some situations in which an auction can be canceled:

• If the customer contacts the seller during the auction and requests cancellation, the seller agrees.
• When the product can no longer be sold.
• Incorrect product information occurs.

3. Consolidated payment settings

In addition to sending invoices, sellers can also optimize order processing by consolidating payments. Here are the steps to set up consolidated payments:

1. After logging in to your account, enter “My eBay” and click the “account” option.
2. Select “Site preferences”.
3. In the new page, select “Shipping preferences” and find “show”.
4. Pull down the options and click “Offer combined payments and shipping”.
5. Under the “Combined Payments” option, select the specific time period allowed, and finally click Save.

4. How to check the bill

Sellers can log in to their account, enter “My eBay”, click the “Account” option, and view the “Monthly Bill”. If the seller wants to check all bills, he can click “All Bills” and the page will display all account records, offers, discounts, refunds, payments and other information for the seller to view and print.

The above content provides detailed operation guides for eBay sellers to send invoices and cancel auctions, which can help sellers improve business efficiency and customer satisfaction.