When opening a store on the Meikeduo platform, it is inevitable that some buyers will apply for returns. Today, let’s talk about how to operate Meikeduo returns and how to handle Meikeduo platform return logistics?
How to handle Meikeduo returns?
1. Master Meikeduo’s return policy
First of all, buyers need to understand Meikeduo’s return policy. Meikeduo has a relatively strict return policy, and buyers need to abide by these regulations if they want to successfully return goods. According to Meikeduo’s regulations, buyers need to submit a return application within 7 days of receiving the goods and complete the return within 15 days. In addition, you need to ensure that the product is not damaged and all accessories and packaging are intact.
2. Submit an online return application
If the buyer wants to return the product, he needs to log in to his Meikeduo account and click the “Return Application” option. Next, you need to fill out the return report and submit the return application, and then wait for Meikeduo to approve the request. Please note that if you must return the goods, you need to clearly state it when submitting the application.
3. Pending results
It will take some time for Meikeduo to approve the buyer’s return application (1~2 working days). If the buyer’s application is approved, you will receive an email notification and you can follow the prompts in the email. If Meikeduo requires more information, you need to follow up in real time and submit the required information.
4. Packing the return product
If the buyer’s application has been approved, the buyer needs to pack the product. Please make sure that the product is still in its original condition and all accessories and packaging should be intact. When packing, please choose the same packaging product as the original packaging and attach the shipping label and solution to the box.
5. Allocate the return package
Now, the buyer needs to arrange the product to be returned to Meikeduo, and the return shipping cost is borne by the buyer. The buyer can choose to send the goods to Meikeduo according to the courier company, or the buyer can also arrange the logistics by himself. During the return process, please make sure that the buyer has the relevant records and vouchers of the logistics, so that it is convenient to track and handle if there is a problem.
Meikeduo platform return logistics processing method:
1. Meikeduo platform return process
Meikeduo platform usually processes returns quickly. Generally, the platform will immediately refund the amount paid by the buyer and provide a logistics label to ensure that the product is returned to the warehouse. When the buyer applies for a return, the merchant can set a generous return period (14 days to 3 months, generally 30 days).
2. Return situations faced by merchants
Merchants may face the following situations when solving return problems:
Saleable products: Products included in the saleable products will be automatically added to the merchant’s inventory. If the merchant is concerned about the product, he can issue an instruction to remove the product and request to inspect the product in person.
Product damage: If the buyer returns the product on the grounds of product damage, the possible reasons must be carefully considered. The goods may be damaged in the platform warehouse or during transportation before delivery. If the product is damaged during transportation, the merchant has the right to ask Meikeduo to provide more compensation, and a comprehensive investigation is also required to confirm the responsibility.
Defective products: Products listed as “defective products” have no obvious damage or partial defects, or the buyer claims that they are defective. In this case, the buyer can get a refund, and the returned products will be kept in the merchant’s warehouse (as unsaleable products).
3. Solve the logistics methods of returns
On the Meikeduo platform, there are several logistics methods for merchants to solve returns:
Destroy on the spot: Merchants can choose to destroy the returned products on the spot instead of entering the warehouse again. This is a quick way to solve the return problem, but the merchant must bear the cost by himself.
Ship back to the country: Merchants can also choose to ship the returned products back for processing. But whether choosing on-site destruction or shipping, merchants must pay a certain amount of additional fees, so it is necessary to weigh the costs and benefits.
Mail to Mexico Overseas Warehouse: The third option for merchants is to mail the returned products to Mexico Overseas Warehouse, relabel them, and re-enter the warehouse. Only in this way can the products be resold and help merchants prevent the loss of goods.
Learn about the return policy of Meikeduo, submit an online return application, wait for the approval result, and pack the returned products. Handle the return logistics, and you can choose to destroy it on the spot, ship it back to China, or mail it to an overseas warehouse in Mexico. Master these methods and easily handle the return issues of the Meikeduo platform.