FAQs about Amazon FBA and warehouse management

In Amazon’s operating model, FBA (Fulfillment by Amazon) is a comprehensive service including warehousing, packaging, distribution, collection and after-sales service. As more and more sellers join this platform, frequently asked questions about FBA and Amazon warehousing are attracting more and more attention. The following are answers to related frequently asked questions, hoping to provide sellers with effective information and guidance.

Basic functions of FBA service

The FBA service allows sellers to store their products in warehouse centers provided by Amazon. Sellers need to establish a delivery plan in the Seller Center backend and deliver the goods to the designated FBA warehousing center according to the guidance generated by the system. Amazon charges storage fees based on the weight of the item and the length of time it is stored. Regardless of whether the customer is a Prime member or not, FBA can ensure fast delivery of goods.

FAQ

1. Do FBA dropshipping customers need to pay postage?

For Prime members, all products with the Prime logo enjoy free shipping. Non-Prime members need to purchase goods of at least US$49 to receive free shipping; if the amount does not reach the target, you will need to pay a certain shipping fee.

2. Can FBA know the reason for refund?

Sellers can contact Amazon seller support through the order number, but Amazon can usually only provide a general reason, and the specific details are not exhaustive.

3. How to handle FBA goods returned to the warehouse?

Sellers need to determine whether the product can be repackaged and sold. If the product is damaged and cannot be sold, you can choose to destroy it or create a removal order to transfer it to an overseas warehouse.

4. What to do with the inventory after deleting the Listing?

Sellers can use the batch table to upload inventory data. If they no longer sell, they can create a deletion order or destroy it through the background.

5. Will the FBA fee be refunded when the order is returned?

For returns, Amazon will charge FBA fees and refund 80% of the commission, and the seller does not need to bear the cost of the customer’s return.

6. How to increase storage limit?

Warehouse limits and inventory performance metrics are closely related. Amazon sets storage capacity limits based on a seller’s inventory performance metric score. If a seller’s performance indicator score exceeds a certain threshold at the end of the quarter, the seller will not be subject to storage limits for the next quarter.

7. Can the storage type of goods be changed?

The warehousing type is automatically determined by Amazon based on the product characteristics and cannot be changed manually. If the seller believes that the goods are misclassified, they can contact the sales partner and provide the ASIN for correction.

The above information can help sellers better understand and manage their FBA and warehousing services on Amazon to ensure an efficient operating experience. I hope the above answers can provide valuable reference for Amazon sellers’ daily operations.