When operating a Lazada store on the platform, you often encounter operational problems that cannot be handled. At this time, you need to contact the platform customer service to solve it. Then this article explains the contact information of Lazada customer service.
Ways to contact Lazada customer service:
1. Online customer service
Contacting Lazada online customer service is currently the most common way to contact customer service, because you can find customer service on the official website and get answers in time.
How to find online customer service:
a. After logging in to the Lazada official website, pull the page to the bottom and find “Customer care”. First, see if there is an answer to your question; if not, click “Contact us”.
b. Or directly enter the Contact website and click “Chat with Lazada” on the page to contact Lazada’s online customer service and feedback the problems you encounter to them.
c. You can also go to the bottom of the Lazada Seller Center and find the contact customer service. You can jump to QQ to have a real-time conversation with customer service, which is more convenient.
But it should be noted that the online customer service service has a period of time, from Monday to Sunday: 09:00AM-09:00PM; public holidays 09:00AM-0600PM. If it is not during the service hours, you cannot contact the customer service.
2. Email
Emails can be sent to customer service at any time 24 hours a day, but the platform will reply within two working days after receiving the email, which is relatively slow, so for some urgent problems, it is not convenient to use emails.
When using email, the problem encountered should be clearly described in the email. The title should also be clear and unambiguous. You can use the problem description + your own account to help us solve the problem better.
At present, Lazada has not yet provided a telephone contact method, and users cannot call directly for contact, so most people contact Lazada customer service through online chat. At the same time, Lazada has also established official accounts on common platforms around the world, and users can also contact Lazada customer service through third-party social platforms.
The above is the contact information for Lazada customer service. Every Lazada user should have a thorough understanding of this so that when they encounter problems and need to ask customer service, they can solve the problems quickly and conveniently.