On the Meikeduo platform, not every complaint will affect the store’s credit index. Meikeduo platform has proposed a series of solutions to protect the rights and interests of buyers while preventing the merchant’s store reputation from being affected by improper complaints. The following will describe what are the rules for Meikeduo’s complaint withdrawal?
What should merchants do after receiving a complaint from a buyer?
When a merchant receives a complaint, the first thing to do is to deal with it effectively. Dealing with the difficulties encountered by buyers in purchasing is the basis for victory. However, if the merchant believes that the complaint is not his fault, the merchant can compare the withdrawal regulations below and apply to the platform to withdraw the complaint if he meets the conditions.
Tip: In order for the platform to withdraw the complaint, the merchant cannot have any ongoing complaints (whether related to this complaint or not).
What are the rules for withdrawing complaints?
Under what circumstances can you not apply for withdrawal, and under what circumstances can you apply for withdrawal?
Circumstances where withdrawal cannot be applied:
There are unhandled complaints. Please remember to close it before initiating the withdrawal regulations;
The product is defective or different from the displayed product. The product received by the buyer is lower than the purchased product, or the number of parts received is lower than the product details page;
If there is a request in the system information that the buyer should not file a negative complaint to Meikeduo;
The merchant did not ship the goods in time or the delivery time was too late due to out of stock, and the buyer filed a complaint;
The buyer complained that this is a counterfeit product; (Note: the sale of counterfeit products is not allowed)
If the merchant fails to answer the buyer’s questions within the specified time (within 8 working hours from the first negotiation with the buyer, not counting the time from 9 pm to 8 am the next day);
If you receive a complaint on this page, please self-check the cause and improve it to provide a better customer experience in future operations;
If the complaint exceeds the honor evaluation period, it will not affect the merchant’s store.
Situations where you can apply to withdraw a complaint:
In some cases, merchants may receive unreasonable complaints. In the following cases, the platform can withdraw the complaint and the store’s honor can be unaffected:
The platform can withdraw the complaint in the following cases:
The buyer makes a complaint without reason;
The buyer does not acknowledge the transaction;
The buyer claims that the product has not been received, but the product is displayed as “received”;
The buyer regrets the purchase, but there is no problem with the product quality;
The buyer uses complaints as a contact method without reason;
The buyer complains about the delay in the delivery of the product, but the delivery time is within the prescribed period (applicable to all modes of transportation);
The complaint is related to force majeure that generally affects the Meikeduo platform;
The complaint is malicious competition or retaliation;
The merchant has answered the buyer’s questions within the prescribed time (8 working hours from the buyer’s first negotiation);
The buyer is willing to change the purchased auto parts, clothing, bags, shoes and other products to other sizes or styles.
If the merchant compares the above-listed conditions and meets them, it can request a re-examination.
The Meikeduo platform has detailed cancellation rules for handling complaints. Merchants can apply to cancel complaints to protect the store’s credit indicators and reputation. This article details the Meikeduo complaint cancellation rules to help merchants handle complaints quickly and effectively and avoid unnecessary impacts.