How to effectively manage and optimize the Amazon logistics distribution process

As one of the world’s largest e-commerce platforms, Amazon has strong logistics capabilities and resources. For sellers, logistics is a crucial part of their business process, affecting many aspects such as order processing, customer experience, and sales. This article will integrate Amazon logistics distribution related knowledge to help sellers better manage and optimize the logistics process.

1. Amazon FBA delivery tracking

Using the Amazon FBA service, sellers can store products in Amazon’s warehouses, and Amazon completes product delivery and customer service. When using FBA services, sellers need to know how to track delivery orders in order to better control product delivery and customer service quality.

View FBA orders

Sellers can view the details of FBA orders through Seller Center. Log in to the Seller Center, select the “Order Management” option, and then view the details of the FBA order in “Orders Fulfilled by Amazon”, including order number, product information, shipping address, etc.

Track delivery status

1. Tracking number: View the delivery tracking number in the order details and use this number to check the delivery status of your order.
2. Delivery Status: Check the order’s delivery status in the order details to understand the order’s delivery status.
3. Notifications and Alerts: Amazon will send email notifications and alerts to sellers when order status changes to learn about the delivery status and status changes of the order.

2. Amazon multi-channel delivery order processing

Ships delivered by Amazon FBA usually do not require seller operation, but in some specific cases, sellers are still required to operate through the FBA system and issue shipping instructions. These situations include, but are not limited to, when an order from a third-party platform is shipped through Amazon FBA, a multi-channel delivery order needs to be created; when additional shipments need to be sent to the buyer due to after-sales and other reasons, multi-channel delivery can be used.

Steps to create a multi-channel delivery order

1. Enter the “Manage Inventory” interface in the backend, check the products for which you want to create a multi-channel delivery order, and start creating a multi-channel delivery order.
2. Fill in the specific information for the multi-channel fulfillment order you want to create.
3. Enter the “Review&Place Order” (check and place order) interface, and finally click the “Place Order” button, and the multi-channel delivery order will be created successfully.

3. Use Amazon to purchase delivery services

Purchasing shipping through the Seller Fulfillment API is available to sellers participating in the Professional Selling Program. With the Seller Fulfilled API, you can do the following:

• Access Buy Shipping through Amazon Marketplace Web Services (Amazon MWS).
• Manage your shipping with shipping partners that have adopted the Seller Fulfillment API.
• Buy shipping directly through the Seller Fulfillment API.

4. Amazon Logistics Remote Delivery

Amazon Logistics remote distribution improves buyers’ consumption experience and sellers’ cross-border trade convenience. For sellers, there is no need to create FBA in CA and MX to test both markets, while reducing the complexity of cross-border trade.

Main delivery methods

1. Amazon FBA delivery: FBA can improve the ranking of products on the platform, but there are problems such as high overall costs and cumbersome first-leg operations.
2. Third-party overseas warehouse: The cost is lower and it can shorten the logistics time, but there are problems such as high inventory pressure and backlog risk.
3. Self-shipping: High operational flexibility and low warehousing costs, but not as good as Amazon FBA in terms of exposure and ranking.

5. Avoid problems in order processing and delivery

During the logistics process for Amazon sellers, the following are some things to pay attention to:

• Fill in the order information accurately: ensure smooth delivery.
• Choose the right logistics service provider: ensure the safety and on-time delivery of goods.
• Ensure the quality and safety of goods: avoid damage, loss, etc. during the logistics process.
• Regularly check the quality of logistics services: solve problems in a timely manner.

In order to improve logistics efficiency and customer satisfaction, the following are some Amazon seller logistics optimization strategies:

• Properly plan delivery time: ensure timely delivery.
• Establish a reasonable logistics management system: including logistics information management, inventory management, logistics cost management, etc.
• Optimize delivery methods: Choose the appropriate delivery method, such as ordinary express delivery, expedited express delivery, etc.
• Track logistics information: handle logistics issues and complaints in a timely manner.

6. Conclusion

Amazon seller logistics is a vital part of its business process. Sellers need to pay attention to logistics management and optimization, choose reliable logistics service providers, establish a reasonable logistics management system, improve distribution efficiency and accuracy, and solve problems in a timely manner. Logistics issues and complaints to improve sales efficiency and customer satisfaction.