How to effectively solve the problem of Amazon 5461 error and product discount error

When selling products on the Amazon platform, sellers may encounter problems such as 5461 errors or product discount errors. These problems will not only affect the normal listing of products, but may also prevent promotional activities from proceeding smoothly. This article will combine the detailed steps to solve the Amazon 5461 error and effective methods to solve the Amazon product discount error to help sellers quickly deal with these challenges.

1. Detailed explanation and solution of 5461 error

1. What is the 5461 error?

The 5461 error report mainly occurs during the brand registration process. The specific performance is as follows: When a merchant attempts to create a new ASIN for a certain brand, if the merchant does not obtain permission to create a new ASIN for the brand in advance, he will receive this error prompt. In addition, if the Amazon system fails to update the brand information in time, it will also cause a 5461 error when uploading the listing.

2. Reasons for 5461 error

• The system has not been updated, resulting in the inability to create an A+ page.
• A duplicate ASIN is created, such as using an EAN/UPC/GTIN code that already exists on Amazon.
• Product name, description, pictures and other information are missing or incorrect, and contain invalid characters.
• New sellers may have limited sales permissions initially.

3. Solution

If an authorized account encounters a 5461 error, it can be solved through the following steps:

• With permissions, set the authorized account as an administrator.
• Add a sales account in the brand management interface and grant sales permissions.

For stores that have completed brand registration, you need to:

• Log in to the Brand Registry brand registration page and contact the brand seller support.
• Provide screenshots of successful brand registration interface, failed A+ page creation screenshots, error code screenshots, etc.
• Upload product images containing the brand logo and related certification documents.
• When using the batch upload template, you also need to provide the Batch ID and related product information.

2. Effective methods to solve Amazon product discount errors

1. Check settings carefully

First, ensure that the promotion settings are accurate, including selecting the correct promotional items, setting the appropriate discount amount or ratio, and confirming that the event time range is correct.

2. Contact Amazon customer service

If you confirm that the settings are correct but still have problems, you should contact the Amazon customer service team for help in time.

3. Check product information

Check whether product classification, price, inventory and other information match the promotion activities.

4. Clear cache and cookies

Occasionally, browser cache or cookies may interfere with the application of promotional discounts. Clear them and log back into Seller Central to try to resolve the issue.

Through the above measures, most discount errors caused by setting errors, information inconsistencies or technical failures can be effectively resolved. I hope the above content can help sellers better cope with various challenges on the Amazon platform.