Amazon A-to-Z Terms and Importance of Product UPC Code Analysis

On Amazon, sellers need to know and follow several rules, including product coding and A-to-Z guarantee claims. These regulations are intended to protect consumer rights while maintaining a fair trading environment.

The necessity of product coding

Most products require a product identifier, such as a Global Trade Item Number (GTIN), when listed on Amazon. Among them, the most commonly used Uniform Product Code (UPC) is a barcode developed by the United States Uniform Code Committee and is mainly applicable to the United States and Canada. UPC barcodes are divided into standard version (12 digits) and shortened version (8 digits). For sellers on the North American site, obtaining a UPC code is a necessary condition for publishing products.

How to obtain UPC code

Sellers can obtain formal UPC codes through two main channels:

1. Coding Center Application: Normally, manufacturers need to apply for a UPC code from the local coding center. China’s coding management organization is the “China Commodity Coding Center”, and sellers can apply to obtain codes through the manufacturer.

2. Officially recommended purchase: Sellers can also purchase through BarCodesTalk, an officially recommended website by Amazon. The digital certificate of this website is recognized by the UPC Management Center, although a certain fee is required.

It should be noted that it is safe to obtain UPC codes only through the above formal channels. Utilizing other platforms or code generators may result in obtaining irregular UPC codes, which may put you at risk.

A-to-Z protection claim mechanism

Amazon’s A-to-Z guarantee claims policy is established to protect the rights and interests of buyers. If a buyer is dissatisfied with the third-party seller’s goods or services, he or she can initiate a claim.

Response requirements for A-to-Z clauses

Sellers should respond to A-to-Z claims initiated by buyers within 3 days. If the seller fails to respond within the stipulated period, the seller will be judged as a failure.

Some events that may trigger an A-to-Z claim include:

• Goods Not Received: If a buyer does not receive an item within the estimated time and the seller has marked it for shipment, Amazon will investigate the issue. If it is indeed caused by the seller’s error, the seller needs to compensate.

• The product is not as described: The product received by the buyer is significantly different from the description online, which may include damage to the product or missing parts.

• Refund not received: If the seller promises a refund, if the buyer returns the product but does not receive a refund, he or she can initiate a claim.

• Rejection of return: If the above situation occurs and the seller’s own poor service causes the buyer to be dissatisfied, the seller should refund the product promptly to avoid losses.

By reasonably obtaining product UPC codes and complying with A-to-Z terms, sellers can not only improve their own business capabilities, but also effectively maintain a good relationship with buyers.