Amazon order processing process and precautions

On the Amazon platform, order processing is an important task. Whether using FBA (Fulfillment by Amazon) or self-shipping mode, sellers need to pay close attention to the order status and processing process. This article will start with the processing process of self-shipped orders, discuss common issues such as delivery deadlines and returns processing, and introduce how to deal with when an order is not shipped.

Self-shipment order processing process

Step 1: View and filter orders

Enter the Amazon backend, “Orders” → “Manage Orders” and filter out unshipped orders. If you need to further filter, you can click “Advanced Order Search” to search based on shipping date, order status and other conditions.

Step 2: View unshipped order information

For screened unshipped orders, sellers should carefully check the order details, including customer address, purchased goods and other information, and prepare the necessary materials for delivery.

Step 3: Ship the order

Generate a shipping label based on the order delivery information, complete the packaging and hand it over to the carrier, and confirm the delivery in the background. Select the express company (such as UPS, FedEx), enter the waybill number, and click “Confirm shipment” to complete the operation.

Delivery deadline and return processing

• Delivery deadline: By default, Amazon system requires self-delivered orders to be shipped within 48 hours. Overdue shipments will be considered “late shipment” and will affect seller performance. Additionally, shipment must be confirmed within 30 days of the order date, otherwise the order will be automatically canceled.

• Return Processing:

  • If the buyer requests to cancel the order before shipment, the buyer should proactively contact the buyer to understand the reason, and decide whether to accept the return based on the buyer’s wishes.
  • If you receive a return request when shipment has been confirmed but not shipped, you must also communicate with the buyer first; if the buyer insists on returning the item, you can directly refund the item in the order management interface.
  • After the product has been sent and the buyer applies for a return, the buyer will be notified of the rejection and refund procedures will be processed on the order management interface after receiving the return.

Possible reasons and solutions for orders not shipped

Cause analysis

• For sellers: Insufficient inventory or improper logistics arrangements may cause delays in order delivery.
• Logistics company: Weather, traffic and other factors will also affect distribution efficiency.

Solution

• Contact the seller or Amazon customer service to inquire about the specific situation;
• Get the waybill number and logistics progress through the logistics company;
• When the problem cannot be solved in the end, please seek help from Amazon’s official customer service for assistance.

Performance target assessment

Amazon has set a number of performance indicators for self-shipped orders, including but not limited to order defect rate (<1%), cancellation rate (≤2.5%), late delivery rate, etc. Long-term failure to meet the standards may result in the account being suspended from sales privileges.

To sum up, when processing orders, Amazon sellers must not only pay attention to shipping efficiency, but also properly handle returns and monitor their store performance at all times to maintain a good seller reputation.

---

The above content is integrated from the above four reference articles, aiming to help sellers better understand and implement Amazon order management policies.