Ozon order delivery: key steps and strategies for sellers
For sellers operating on the Ozon platform, it is crucial to ensure that orders can be delivered to buyers efficiently and accurately. This is not only related to buyer satisfaction, but also the basis for maintaining the reputation of sellers. This article will combine the characteristics of the Ozon platform to analyze in detail what sellers need to pay attention to when delivering orders.
Delivery standards and precautions
Do not change delivery channels
If the buyer chooses door-to-door express delivery, the seller is not allowed to deliver the package to the supply point or post office without authorization. Keeping delivery channels consistent helps improve user experience.
Do not change delivery location
No matter where the buyer specifies the delivery location when placing the order, the seller must strictly abide by this agreement to ensure that the package is delivered to the correct address.
Abide by delivery deadlines
Sellers need to ensure that products are delivered within the promised date range. For example, if the delivery time stated on the product card is July 20-25, the product must be delivered within this time period.
Order processing process
Order delivery
Sellers can view pending orders in the “Logistics”->”My Warehouse Orders”->”Waiting for Replenishment” column in the Ozon User Center. The replenishment period is five days from the receipt of the order. Once fulfillment is completed, the order status will change to “Waiting for shipment.”
Order delivery
When setting up your shipping method, sellers should make it clear when they can submit orders to the shipper. In addition, if the warehouse is not in the same city or the order needs to be sent to other areas through trunk transportation services, head-haul logistics should be set up in the delivery model to extend the delivery time.
Order delivery
For orders using integrated logistics services, sellers only need to monitor the status of the logistics service provider. For other logistics services or direct door-to-door delivery, order information needs to be updated manually.
If delivery is not completed within the specified time, Ozon will issue a “missed deadline” notification. At this time, the seller should provide a new estimated arrival time within three days after receiving the notification, otherwise the order will be cancelled. In addition, if the package is delayed for more than twenty days, Ozon has the right to cancel the order based on the buyer’s application.
How OZON sellers deliver orders
The OZON platform provides a variety of delivery options for sellers to choose from, including official online logistics, integrated logistics, and self-delivery. Sellers can choose the most suitable delivery method based on their own needs and advantages.
For sellers who choose non-integrated logistics services, please note that after the order is shipped, status updates need to be done manually and can only be delivered to the door by express delivery.
No matter which delivery method is used, the key to success is to comply with the rules and standards set by Ozon to ensure that every step can proceed smoothly. In this way, not only can customer satisfaction be improved, but problems such as order cancellations caused by violations of regulations can also be effectively avoided.
The above information is integrated from two reference articles to provide Ozon sellers with a comprehensive shipping guide. It is hoped that these strategies can help sellers better manage their business on the Ozon platform.