How to contact OZON customer service efficiently and solve problems
In the process of operating an e-commerce business, timely contact with platform customer service is the key to solving problems, answering questions, and obtaining support. As one of the largest comprehensive e-commerce platforms in Russia, OZON provides sellers with multiple ways to contact customer service to ensure smooth business operations. This article will introduce in detail several common methods on how to contact customer service on OZON.
Contact customer service via chat room
Interacting directly with customer service via chat is a convenient way to resolve issues. Here are the specific steps:
- Log in to OZON seller account: Please make sure you are logged in to your OZON seller account. You can only chat with customer service when you are logged in.
- Enter the chat section: Find and click on the “Menu” option in your seller account. In the menu, you will see the “Messages & Notifications” section. Click this section to continue.
- Request from Customer Service: In the “Chat Room” section, you’ll see a button in the upper right labeled “Request from Customer Service.” Click this button, then fill out a request and chat with customer service.
Contact customer service through the menu
Another effective way to contact us is through the menu. Here are the detailed steps:
- Log in to your OZON seller account: Again, please make sure you are logged in to your OZON seller account.
- Enter Menu: Find and click the “Menu” option in your seller account.
- Go to the Feedback section: Find the Feedback section in the menu. Click this section to continue.
- Click to Contact Customer Service: In the “Feedback” section, you will see the option to “Contact Customer Service.” Click this option, then fill in your question or request and send it to customer service.
Use OZON seller APP (optional)
For sellers with a certain knowledge of Russian, you can also try to use the OZON seller APP for back-end operations. Not only does this increase productivity, it also resolves issues faster.
Notes
- Use translation tools: Since customer service feedback needs to be in Russian, it is recommended to use Google Translate or Yandex Translate to ensure accurate communication.
- Ask for help in the communication group: If customer service has difficulty understanding the problem, you can ask for help in the communication group. Experienced sellers will help answer questions, and translators will also provide assistance in emergencies.
Join the seller community
In the seller community of the OZON platform, you can exchange experiences and share insights with other sellers, and obtain more practical operating skills. These communities are usually composed of experienced sellers who are willing to share their successful experiences and methods of coping with challenges on the OZON platform.
Follow platform announcements
OZON will also regularly issue announcements and update notifications for some frequently asked questions and updates to the OZON platform. Pay attention to these announcements in a timely manner to learn about the latest policies and functional changes of the platform, ensuring that stores can keep up with the trends of the times and better serve Russian consumers.
By mastering the above methods of contacting customer service, joining the seller community, and paying attention to platform announcements and other strategies, you can conduct business on the OZON platform with greater ease. Making full use of these resources will help you achieve greater success in the Russian e-commerce market.
The above information is integrated from three reference materials. I hope this guide can help you better understand and utilize the various functions of the OZON platform.