Detailed explanation of Wish platform product review and delayed shipment appeal policy
On wish, the largest cross-border e-commerce trading platform in North America, sellers face strict rules for product review and delivery appeals. Understanding these policies can help sellers better adapt to platform requirements and improve sales efficiency. This article will give you a comprehensive analysis of the reasons why Wish’s new products fail to pass the review and the appeal policy for delayed shipments.
Reasons for failure of new product review
wish has a very strict review system for new products. Before products are put on the shelves, sellers must ensure that their products meet the platform’s requirements. Common reasons for failure include the sale of unauthorized goods, counterfeit goods, alcohol products, tobacco, pharmaceutical products, and goods involving ethnic or religious discrimination. These restrictions are to protect consumer rights and maintain the good reputation of the platform.
The review time is usually variable and can range from a few hours to one to two months. Therefore, sellers need to be patient. If the product fails to pass the review, the seller can also submit brand authorization materials to the administrator for re-review, provided that the product does not violate the platform’s restrictions.
Related policies for appeals about delayed shipments
For wish sellers, handling delayed shipment complaints is part of the routine work. In order to avoid consumer dissatisfaction, the wish platform has formulated a series of penalty policies. Specifically:
- Single order less than US$100: If the order is not shipped within 168 hours after the order is placed, you will face a penalty of 20% of the order amount or US$1.
- A single order greater than US$100: If the order is not shipped within 14 days after the order is generated, you will also be fined 20% or US$1.
It should be noted that if the seller changes the logistics information of the order without obtaining consent, the penalty for delayed delivery will still be valid. In addition, Wish provides a complaint portal, and sellers can check the status of complaint processing in the background to understand the status of the order in a timely manner.
Based on the above information, it can be seen that the wish platform has clear regulations and penalties for reviewing new products and handling delayed shipments. Sellers need to carefully read and abide by relevant policies when operating to ensure smooth sales activities and enhance store credibility. A timely understanding of these policies will provide important protection for the business development of wish sellers.