Detailed explanation of Wish platform’s refund and return policy: Who is responsible for shipping costs and refund process

In the context of the current rapid development of cross-border e-commerce, the Wish platform has become a popular choice, attracting many sellers and buyers. Despite frequent transactions, refunds and returns are still a key concern for sellers. This article will analyze in detail the refund and return policies on the Wish platform, especially the freight burden and refund process.

Division of refund responsibilities

On the Wish platform, the division of refund responsibilities mainly depends on different return situations:

1. Refund for orders not shipped: If the consumer chooses to refund when the order has not been shipped, the seller needs to bear the responsibility for the refund. At this time, only the packaging cost is usually involved. The seller The loss is smaller.

2. Lack of logistics information after shipment: If the seller fails to provide valid logistics tracking information after the order is shipped, causing the consumer to initiate a refund, the seller must also bear full responsibility for the refund.

3. Delayed delivery: If an order is refunded due to a long delivery time or a logistics delay that exceeds the consumer’s delivery deadline, the seller is also responsible for all refunds.

4. Product description does not match: On the product details page, if the seller fails to accurately mark the size and other information of the product, causing the consumer to request a refund, the seller needs to be responsible for such refund.

5. Fraud: If a seller obtains an order by deceiving a consumer and then requests a refund after the consumer finds out, the seller is also responsible.

6. The product is seriously inconsistent with the description: If the product received by the consumer is not consistent with the store description, causing the consumer to apply for a refund, the seller is also fully responsible.

Bearing the return postage

Regarding the return postage on the Wish platform, the distribution of responsibilities between sellers and buyers is based on the specific return situation:

• Return without reason: During the period when the consumer chooses to return without reason, if the seller’s product comes with free shipping, the seller needs to bear the postage of delivery, and the consumer is responsible for the return postage.

• Product damage and other reasons: If the product is returned due to damage or other reasons, the seller can provide a refund without return. If the buyer insists on returning the item, he or she will be responsible for the postage.

• Returns not as described: If the return is due to the seller’s inaccurate description of the product, the buyer is responsible for the return shipping costs.

Through reasonable postage bearing policies, sellers can not only reduce operating costs, but also improve consumers’ favorability of the store, thereby maintaining the store’s reputation.

Wish platform refund process

The refund process on the Wish platform includes the following key steps:

1. Log in to the platform backend: Sellers need to first log in to Wish’s backend management system and find the ID number of the relevant order.

2. Query order: Use the order ID to query and view the history of the order to ensure the accuracy of the order information.

3. Perform refund operation: After finding the order page that requires refund, the seller clicks the action button and selects refund. Once submitted, the seller needs to wait for review and processing by the Wish platform. Usually, after the review is completed, the consumer will receive a refund.

To summarize, understanding the Wish platform’s refund and return policy and who will bear the shipping costs is crucial to the seller’s daily operations. Reasonable freight sharing and efficient refund processing can effectively improve customer satisfaction and help sellers establish a good reputation and brand image in a highly competitive market.