Analysis of the entire Wish platform complaint process

In the process of operating a store on the Wish platform, sellers often encounter problems such as refunds, violations, and high late shipment rates. This article aims to help sellers understand the various appeals processes on the Wish platform so that they can take quick action when encountering problems.

Refund appeal

Refund appeals are mainly used to handle refunds for shipped orders. When the payment status of an order is displayed as “not eligible for payment”, the seller can click on this link to learn the specific reason for the refund. For example, “Iem did not arrive on time” (the goods did not arrive on time), if the seller has objections to this, he can enter the appeal process by clicking the “Send Appeal” button. On the appeal page, sellers need to provide corresponding evidence, such as delivery information, logistics tracking details, etc.

Violation complaint

Violation complaints mainly involve product infringement, store suspension, etc. Specifically, it includes two aspects: infringement complaints and account suspension complaints.

Infringement complaint

If the seller’s product is marked as infringing by the Wish platform, but the seller believes that he has the right to sell the product, he can find the corresponding violation record through the “Violation – Intellectual Property Rights” menu and submit complaint materials. When appealing, the seller should provide legal sales authorization documents.

Account suspension appeal

When an account is suspended due to violation of Wish policies, sellers can learn the specific reasons by viewing the detailed information, and submit appeal materials according to customer service requirements at the bottom of the page.

Appeal for excessive late delivery rate on Wish

For cases where the late shipment rate is too high, sellers can try to cancel the fine through the “Logistics Tracking Appeal” function. When making an appeal, the reasons for delayed shipment should be explained in detail and improvement measures should be proposed.

wishPost online appeal function

WishPost has launched a new online appeals tool to handle compensation issues related to EPC orders and A+ Freight Logistics Plan orders. Merchants need to log in to their WishPost account and fill in relevant information according to the guidelines.

Complaining about the closure of Wish store

If a store is closed due to violations, sellers should first find out the specific reasons and prepare appeal materials accordingly. For example, if it is closed due to excessive refunds, the reason for the refund and improvement plan need to be explained; if it is due to product infringement, you need to display the infringing products that have been removed from the shelves or provide a brand authorization letter, etc.

Wish Misjudged Product Complaint

When a product is incorrectly marked as prohibited, sellers should appeal within 90 days of the violation and submit accurate and detailed product information.

wish chargeback appeal

When consumers refuse to pay for goods, sellers need to first understand the specific reasons for the refusal before deciding whether to appeal. When making an appeal, be sure to retain sufficient evidence.

Wish Complaint Letter Writing Guide

When writing a letter of appeal, you should pay attention to the unified date format of “MM/DD/YYYY”, while maintaining smooth language and clear logic.

The above is a detailed introduction to the various appeal processes on the Wish platform. I hope all sellers can benefit from it and better protect their rights!