Wish Platform Merchant Tax Settings and Account Management Guide
EU tax setting steps and precautions
After completing store verification, merchants need to click “Tax Settings” to start configuring tax information. Next, the merchant needs to select the option “I need Wish to collect VAT from EU users” on the page that appears. Subsequently, merchants will be faced with two tax setting choices:
- Provide an EU Country One Stop Shop (OSS) registration number and continue to step 5a.
- Proceed to step 5b by providing VAT numbers for all EU countries where you want to set up tax information.
OSS registration number setting
Click “Yes” to indicate that the merchant has an EU VAT-specific OSS registration number. At this time, the merchant needs to select its OSS registration country/region, enter the OSS registration number in the specified field, and click “Continue”.
VAT number setting
Click “No” to indicate that the merchant does not have an OSS registration number. Click “Continue” after selecting all EU destination countries/regions for which you wish to set up tax information. Next, enter the VAT number of the selected EU country on the next page and click “Continue”.
Submit tax information
After reviewing and verifying the entered tax information, click the checkbox at the bottom of the page to indicate that you are responsible for the accuracy of the information provided and agree to all terms in the Wish Merchant Tax Policy. Then, click “Confirm” in the pop-up window to submit the tax settings.
Tax setup status
After submitting the information, the merchant will be returned to the Tax Settings home page. If you use an OSS registration number to complete the setup, the “Status” column of the EU row will show “Pending”; if you use a VAT number to complete the setup, you can check the status of each EU country/region. This information indicates that the submission was successfully submitted and is pending review. After passing the review, the “Status” column will change to “Effective”.
Tax settings management
Click the three dots to the right of the pencil icon next to the “EU” row to select “Cancel tax settings” or “View tax settings details.” Selecting “Cancel tax settings” means that merchants are responsible for calculating and collecting VAT for intra-EU orders and paying it to EU tax authorities; selecting “View tax settings details” will display EU tax information.
Tax reporting function
Tax reporting functionality remains unchanged, but the currency of each transaction will depend on the OSS country of registration or VAT registration.
Account settings and management
Merchant can also edit basic information, display settings, delivery settings and other information through the “Account – Settings” page. Additionally, merchants should enable two-step verification for enhanced account security. The specific steps are to click the “Create” button, enter the mobile phone verification code and click the “Enable Two-Step Verification” button. If you want to turn off two-step verification, just click the “Remove” button and confirm.
In terms of payment settings, merchants can choose “UMPAY” as the payment method and directly fill in the bank account information and personal information in mainland China. For account balances, merchants can view the current available balance and pending balance. The current available balance refers to the amount that can be immediately released to the merchant, while the pending balance is the total amount of the order that has been marked as “shipped” but is waiting for delivery confirmation.
Merchant can also use the appeal function. If there are objections to refund processing or violation determination, they can resolve them through the corresponding appeal channels.