Wish Platform Logistics Complaint Process and Logistics Provider Selection Guide
In the field of cross-border e-commerce, the Wish platform has become the first choice for many novice sellers due to its long history and large user base. Logistics, as an important part of e-commerce transactions, directly affects the seller’s account rating and user experience. This article aims to introduce in detail the logistics appeal process on the Wish platform and how to choose a suitable logistics service provider.
Wish Platform Logistics Complaint Steps
In the past, logistics complaints on the Wish platform were more complicated, especially for issues such as delays in logistics information. Sellers often found it difficult to provide sufficient evidence. However, with the adjustment of platform policies, sellers can now initiate logistics complaints through a variety of channels. :
- Enter the historical order page: Click the link in the “Payment Status” column of the relevant order, enter the payment model page, and select “Having problem with tracking? Open a Tracking Dispute.”.
- View logistics details: Also on the historical order page, click “view” or the logistics order number hyperlink in the “Shipment Details” column. After entering the logistics tracking details page, click “Open a Tracking” Dispute”.
- Direct application: Directly select “Open a Tracking Dispute” through the “Measures” option on the historical order page.
When filling out the logistics tracking appeal form, be sure to describe the problem in detail and provide relevant information such as the accurate shipping date or delivery date so that the Wish team can quickly locate the problem and solve it. It should be noted that each An order can only create an appeal record once.
How to choose a Wish logistics provider?
Choosing a suitable logistics service is not only related to cost control, but also involves compliance with laws and regulations in the destination country or region. When making decisions, sellers should consider the following factors:
- Product Features: Different types of products are suitable for different shipping methods. For example, electronic products may be better suited to commercial express delivery rather than regular postal service.
- Transportation Cost: Balance cost and efficiency, and choose a cost-effective logistics solution. For example, for items weighing between 500g and 1000g, EUB (E-Packet) may be a more economical option.
- Destination requirements: Understand the specific needs of the target market and ensure that the chosen logistics method complies with local regulations.
In addition, sellers can also use the information provided by Wish’s official website to check which logistics companies can cover specific countries or regions, so as to make more informed decisions.
Through the above measures, sellers can not only effectively manage various challenges in the logistics process, but also further improve customer satisfaction and promote long-term and healthy business development.
The above is a summary of relevant knowledge on how to make logistics complaints on the Wish platform and select logistics providers. I hope it can provide useful guidance to all sellers.