Detailed explanation of the refund regulations of Pinduoduo’s cross-border fully managed platform: A must-read guide for merchants
In the operation of Pinduoduo’s cross-border fully managed platform, in order to ensure the rights and interests of merchants and consumers, a series of supply withdrawal regulations have been formulated. The following is a detailed interpretation of the platform’s supply withdrawal regulations, covering many aspects such as merchants’ voluntary withdrawal, low sales, consumer ratings, contract performance issues, and intellectual property infringement.
Merchant actively applies to withdraw from custody
Merchant has the right to actively apply for withdrawal of fully managed products. Once the hosting service provider approves the review, the merchant can successfully exit. However, it is important to note that if the goods are still in stock in the warehouse, the merchant will be responsible for the logistics freight and other related expenses incurred by returning the goods. This requires merchants to fully evaluate their inventory situation before applying to withdraw to avoid unnecessary losses.
Handling of low-volume products
The platform will regularly evaluate the sales of products. When the sales volume of a product on overseas platforms in the past 14 days is less than 7, or the sales volume in the past 7 days is 0, the hosting service provider will make price reduction suggestions based on factors such as the product price and recent activities. If the merchant is unwilling to adjust the price, or the sales situation does not improve after the price reduction, the hosting service provider has the right to cancel the custody of the product and return the product in stock. At this time, the logistics costs incurred are also borne by the merchant.
The impact of consumer ratings and negative reviews
Consumer ratings have a significant impact on a product’s hosting status. If the consumer rating of the product is low or there are many negative reviews, the hosting service provider will have the right to cancel the hosting of the product and return the product in stock, and the merchant will be responsible for the shipping costs incurred. This reflects the platform’s high emphasis on product quality and consumer experience.
Consequences of performance violations
The performance of merchants has also attracted the attention of the platform. Each time a late delivery, out-of-stock, or false delivery occurs at a merchant’s store, it will be recorded as a performance violation. If two performance violations occur in total, the escrow service provider has the right to cancel the custody of some or all goods and return the corresponding goods in stock, and the logistics costs incurred will be borne by the merchant. This regulation ensures the smooth operation of the platform and the protection of consumers’ rights and interests.
Intellectual Property and Policy Compliance Requirements
The hosting service provider will monitor whether the products have intellectual property infringement, quality issues, non-compliance with local sales policies or violations of overseas platform regulations. If the above situation occurs, the escrow service provider has the right to immediately cancel the custody of the product and return the product in stock. The relevant logistics costs will again be borne by the merchant. This provision ensures the platform’s compliance and maintenance of credibility.
Conclusion
The supply withdrawal regulations of Pinduoduo’s cross-border full custody platform are committed to establishing a fair, orderly and efficient e-commerce transaction environment. Merchants need to carefully understand and follow these regulations during the operation process to ensure the smooth development of business. By following these rules, merchants can not only improve their competitiveness, but also provide consumers with a better shopping experience.