Solve the common problems of inconsistent store clerk order viewing and non-displayed pictures

In cross-border e-commerce operations, order management is a crucial link. However, sometimes sellers may encounter an inconsistency between the order quantity displayed in the store secretary system and the platform backend, which may lead to confusion and delays in order processing. In addition, the image display problem on the order page will also affect the seller’s business. This article will explore these common issues and provide solutions to ensure smooth order management.

Inconsistency between the number of unshipped orders in the store backend and the store secretary

When you find that the number of unshipped orders in the store backend is inconsistent with that of the store secretary, you should first try to manually synchronize the orders. Since the store secretary system does not synchronize orders in real time, manually clicking to synchronize orders may help solve the problem of quantity inconsistency. In addition, it is also necessary to pay attention to the orders that have not submitted a single number in the store secretary (that is, have not clicked on virtual delivery or actual delivery). They need to be added from the status of pending review to pending order to ensure that the total number of orders is consistent. .

Inconsistencies between successfully shipped orders and the store backend

The number of historical orders that can be synchronized on each platform authorized by the store to the store secretary is different, which may cause the successfully shipped orders displayed in the store backend to be inconsistent with the store secretary. This is usually because the store clerk cannot synchronize all historical orders. To address this issue, sellers need to understand the synchronization of historical orders authorized by different platforms.

Synchronization of historical orders authorized by different platforms

• Shopee store: The Shopee store newly authorized to the store secretary can only synchronize the shipped orders in the past half month.
• Shopify store: The Shopify store newly authorized to the store secretary can synchronize the shipped orders in the past 4 months.
• Other platform stores: Stores on other platforms newly authorized to store secretaries can only synchronize orders shipped in the past month.

Possible reasons why orders cannot be synchronized

There may be many reasons why orders cannot be synchronized, including invalid platform authorization, abnormal order status in the store backend, etc. Here are some possible reasons:

• Platform authorization invalid: The store secretary needs to obtain order data through platform authorization. If the authorization is invalid, the order will not be synchronized to the store secretary system.
• Abnormal order status in the store backend: If the order status in the store backend is abnormal, such as the order being canceled or closed, the order may not be synchronized to the store secretary system.

The problem of order pictures not being displayed

If the seller encounters a situation where the order pictures cannot be displayed properly on the store secretary order page, you can solve the problem through the following methods:

Support platform orders for product release

• Synchronize products and refresh the order page: First, go to the “Products” -> “Online Products” page in the store secretary’s backend to perform product synchronization operations. After waiting for the product image to display normally, refresh the order page to see if the image display problem is resolved.
• Use your mobile phone to switch networks: If the picture still cannot be displayed after synchronizing the product, you can try to use your mobile phone to switch to the 4G network, and then visit the store secretary to check whether the picture display is normal. If it can be viewed normally on a mobile phone’s 4G network but cannot be displayed on a computer, it may be that the current network environment cannot access the image link returned by the platform.
• Check the network connection: If you can view pictures under the 4G network of your mobile phone, but cannot display them on the computer, there may be a problem with the current network environment. Sellers can try to restart the router or switch networks and visit the store secretary again to solve the network access problem.

Platform orders for product release are not supported

• Use your mobile phone to switch networks: For platform orders that do not support product publishing, sellers can try to use their mobile phones to switch to the 4G network, and then visit the store secretary to check whether the picture display is normal. If it can be viewed normally on a mobile phone’s 4G network but cannot be displayed on a computer, it may be that the current network environment cannot access the image link returned by the platform.
• Check the network connection: If you can view pictures under the 4G network of your mobile phone, but cannot display them on the computer, there may be a problem with the current network environment. Sellers can try to restart the router or switch networks and visit the store secretary again to solve the network access problem.

Through the above solutions, sellers can solve the common problems of inconsistent order viewing and non-displayed pictures by store secretaries, ensuring the accuracy and efficiency of order management.