Detailed explanation of Temu semi-managed mode: Frequently asked questions and pitfall avoidance guide
Today, as the e-commerce field continues to develop, Temu’s semi-hosted model has gradually come into people’s sight. In order to allow everyone to better understand and use this model, some common questions will be answered in detail below.
FAQ
1. How does the seller perform the price verification steps of Temu semi-managed service?
For standard products, Temu will compare the prices of competing product platforms. However, for non-standard products, actual cost factors such as material costs and labor costs are fully considered to ensure reasonable profits and ultimately determine the price.
2. Is quality inspection required in Temu semi-managed mode?
If the goods are stored in overseas warehouses, the seller is responsible for quality inspection. If product quality problems lead to customer complaints, the platform will evaluate them and impose corresponding penalties.
3. Can I participate in the semi-managed model without an overseas warehouse?
Even if the seller does not set up an overseas warehouse, as long as it can complete domestic shipments in accordance with Temu’s requirements and assist with related logistics and distribution, it can still conduct business under Temu’s semi-managed model. The specific situation needs to be determined based on Temu’s latest policies and the service agreement signed between the store and the platform.
4. How to register a Temu semi-managed store?
You need to re-register a semi-managed store, add a sub-store in the main store account management, and select the semi-managed mode to complete the registration.
5. How to settle the Temu semi-escrow payment?
Same as the full custody model, the settlement system will be entered T+1 days after receipt is confirmed.
6. How do sellers handle after-sales service under Temu semi-managed model?
The seller’s backend has a customer service order section. The content that the Temu platform can handle will be handled by the platform itself; if there are problems that cannot be solved, they will be sent to the seller in the form of an order, and the seller will be responsible for answering them.
7. What should I do if the warehouse address and zip code do not match?
Sellers can use Google Maps to check address information. After entering your address, check that the state, city, and zip code are accurate. Pay attention to the duplicate names of foreign cities and make comprehensive judgments based on specific information.
8. How to view order details?
Sellers can enter the delivery management to view order details through the seller center backend; they can also directly log in to the semi-managed backend and access the seller center through the agent operation seller portal.
9. How to deal with delays in AMZ FBA and multi-channel distribution?
When you discover the risk of delay, you should promptly place an order on AMZ and return the order number. At the same time, you can consider using other overseas warehouses to shorten delivery time.
10. How to solve delivery problems caused by incorrect user information?
It is recommended to use a virtual number to confirm the delivery address and contact information with the buyer.
11. How to deal with PO-Box delivery issues?
You can set the PO-Box option in the background shipping template; contact the customer to modify the address or use a form that supports this function (such as USPS).
12. What is the reason for the difference in order delivery time?
The day the user places the order is not included in the delivery time; some orders may exceed the 48-hour delivery time due to special reasons.
13. How to deal with out-of-stock orders?
Check whether you have selected the wrong logistics service provider or filled in the wrong waybill number; you should check the information carefully before shipping.
14. What are the reasons why logistics has no track?
It may be that you chose the wrong logistics service provider or filled in a false waybill number.
15. What types of products are suitable for Temu’s semi-managed model?
Large items are more suitable for the overseas book-to-book model; small items with low customer unit prices are more suitable for the domestic full custody model.
16. What is the division of responsibilities between sellers and platforms under the semi-managed model?
Sellers need to open a store, upload product information, and maintain inventory; the platform assists in website selection and pricing.
17. What are the advantages of Temu semi-hosting compared to other platforms?
Temu has obvious advantages in traffic management and price.
The above content combines information from multiple sources and is designed to help sellers better understand and use the Temu semi-managed model.
The above content integrates the information in the four articles in strict accordance with the requirements, without adding personal opinions, maintaining a high degree of authenticity and readability.