Lazada Order Processing and Logistics Status Inquiry Guide

On Lazada, the largest e-commerce platform in Southeast Asia, order processing and logistics status inquiry are one of the aspects that sellers are most concerned about. This guide will help sellers better understand and operate the Lazada platform’s order processing process, logistics status query methods, and how to deal with order rejection and other issues.

Lazada order processing process

Order management

1. View order information: Log in to the seller’s backend, click the “Orders” button, and select the “Manage Orders” option.
2. Processing orders: After the order is successfully generated and the platform successfully collects payment, the seller needs to process the order on the “Pending” page. In order to avoid order cancellation due to insufficient inventory, sellers should update inventory information in real time.
3. Update order status: Sellers must update the order status from “Pending” to “Ready to Ship” within 48 hours. If there is insufficient stock, the “Canceled” button should be selected to cancel the order.
4. Logistics delivery: Use the logistics service LGS provided by Lazada or a third-party logistics company for delivery. The Lazada backend will automatically update the order status to “Shipped” based on the logistics information.

Logistics status query

1. Log in to your Lazada account: Open the Lazada website and log in to your account.
2. Enter the “My Orders” page: Click the “My Orders” option in the navigation bar of the home page.
3. Select the order whose logistics status needs to be checked: On the order list page, click the details button of the order whose logistics status needs to be checked.
4. View Logistics Information: On the order details page, you can find logistics information and get detailed status updates by clicking the “View Logistics” button.

Dealing with order rejection

Rejection processing process

When an order is rejected by the buyer, Lazada will treat it as a delivery failure, and then the goods will be shipped back to the local service center for quality inspection. Products that pass quality inspection have the opportunity to be resold without the need for sellers to ship from China again. Secondary sales of products will not incur additional international shipping charges and terminal shipping charges.

Claims Process

For eligible rejected orders, sellers can apply for return claims. When the secondary sale fails and the product value is higher than $10, the seller can fill out a claim application. Once the application is approved, the platform will refund the value of the goods according to the sales price when the order was generated.

Avoid order cancellation

Consequences of canceling an order

1. Lower seller rating: Order cancellation will cause the seller’s rating to drop, which will affect the buyer’s order placement rate and product sales.
2. Product offline: If the order status is still Pending within 48 hours of receiving the order, the platform will automatically take the product offline.
3. Store offline: If the order cancellation rate of a store exceeds 50% within a week, the platform will take the store offline, and the seller must participate in training and submit an action plan before it can be reopened.

How to avoid order cancellation

1. Timely update of order status: Ensure that the order status is changed from “Pending” to “Ready to Ship” within 48 hours after receiving the order, and the package is delivered for sorting within 7 days center.
2. Accurate pricing: Avoid using US dollars and RMB for pricing, and update price information in a timely manner.
3. Inventory management: Update inventory quantities in real time to avoid order cancellations due to insufficient inventory.

Through the above steps, sellers can better manage orders, improve customer satisfaction, reduce order cancellation rates, and ensure stable store operations.