How to efficiently utilize Lazada seller center and customer service resources
Lazada Seller Center is an important backend for sellers to operate the platform on Lazada. The Seller Center not only provides functions such as managing product information, updating inventory and prices, managing orders and returns, viewing financial statements, payment terms, etc., but also allows sellers to participate in platform promotions. For novice sellers, after completing the registration, Lazada Seller Center will send an email called “Registration for Seller Center” to guide the seller to reset the password and activate the account. In addition, sellers can also register a cross-border payment account on the Malaysian site and use this account on other sites after the application is approved.
Log in to Lazada Seller Center
Lazada Seller Center has different login entrances according to different sites:
- Malay website: https://sellercenter.lazada.com.my
- Singapore Station: https://sellercenter.lazada.sg
- Vietnam station: https://sellercenter.lazada.vn
- Indonesia station: https://sellercenter.lazada.co.id
- Thailand Station: https://sellercenter.lazada.co.th
- Philippine Station: https://sellercenter.lazada.com.ph
The specific steps to log in to the Seller Center include:
- Click “Store Name” > “Manage Users”.
- Click “+ Add User”.
- Fill in the email address and user name. Note that the email address cannot be reused. Select “Seller Full Access” to use all permissions.
- Set password via confirmation email.
After successful login, the local flag and country name will be displayed on the home page of the Seller Center.
Seller Center Function Introduction
Function modules of Seller Center include but are not limited to:
- Country and Language: Identify different countries through the country names and flags at the top of the page, and select the appropriate language.
- Menu bar: Quickly find background functions.
- Store Name: Displays the seller’s store name.
- Quick View Panel: Pending Orders, Your Rating, Ready to ship < 24h, Shipped in 48h.
- Promotions: View reported campaigns.
- Data: Click “Analytics” to select sales, orders, and payment data for two periods of time to compare.
- Announcement Area: Latest information updates and releases (applicable to local sellers).
Contact Lazada customer service
When encountering problems, sellers can contact Lazada customer service through the following methods:
Online chat service
- Log in to the Lazada official website, scroll to the bottom of the page, look for the “Customer Care” link, and check if there is information to solve your problem; if you do not find the answer, please click “Contact Us”.
- Direct access link: https://www.lazada.com.my/contact/, click “With Lazada Chat” to start communicating with online customer service and express your issues.
- Find the option to contact customer service at the bottom of the Lazada Seller Center page and chat with customer service in real time through QQ.
Please note that Lazada’s online customer service hours are from 09:00 AM to 09:00 PM from Monday to Sunday, and from 09:00 AM to 06:00 PM on public holidays.
Sending a message to customer service via email is a 24/7 solution, although a response may take up to two business days. Lazada customer service email address: partnersupporthk@lazada.com.
When sending an email, please make sure to describe the problem in detail and clearly state the problem and your account information in the email title.
Social media
Lazada also has official accounts on social media platforms such as Twitter, Instagram, and YouTube. You can also try to contact customer service through these channels.
Summary
Whether it is to feedback problems via email or communicate instantly through online chat, merchants have multiple ways to contact Lazada official customer service, and they can choose the appropriate communication method according to the urgency of the problem. Effective use of Lazada Seller Center and customer service resources is an important part of improving business operation efficiency. Through reasonable contact methods and skills, sellers can solve problems more smoothly, obtain support, and enable their stores to achieve better results on the Lazada platform. .