In the foreign trade workplace, the words of customers often contain rich information and potential intentions. A simple “you are very good” may not only be an approval of the work, but may also indicate a certain turning point or termination. This article will popularize how to interpret the true intentions behind the customer’s words, help foreign trade practitioners to grasp the customer’s psychology more accurately and improve business results.
1. The dual meaning of customer praise
When customers give us high praise, we often feel a great sense of accomplishment and think that this is an affirmation of our work. However, this praise does not always represent the customer’s true intention. For customers who have already made a deal, praise is indeed a recognition of our work; but for customers who are talking or have not yet made a deal, praise may only be a buffer or a prelude to a turning point.
2. “Praise trap” in online communication
When communicating online, customers often ask for a lot of details or information. When we conscientiously and responsibly provide the required information and give reasonable suggestions, customers may give us high praise, such as “you are very good, a good salesperson.” However, this often means the next turning point or rejection. Customers may say that they have no current needs or purchase plans, or even promise to contact us if they need it in the future. But such promises are often just polite words, and their true intentions are elusive.
3. The “double-edged sword” of kindness and loyalty
In the workplace, qualities such as kindness and loyalty are often regarded as advantages. However, in some cases, they may become our weaknesses. Because of kindness, we may suffer some grievances and injustices; because of loyalty, we may be assigned some difficult tasks. However, those who seem greedy, treacherous, and smooth are often able to do well in the workplace because they know how to protect themselves and are not easily used by others.
3. How to interpret the true intentions behind the customer’s words
To accurately interpret the true intentions behind the customer’s words, we need to make a comprehensive judgment based on the customer’s expression, tone, behavior and other factors. At the same time, we also need to remain calm and objective, not be affected by the customer’s praise or rejection, and always adhere to customer demand-oriented, providing professional services and suggestions.
In the foreign trade workplace, every word of the customer may contain rich information and potential intentions. We must be good at interpreting the true intentions behind the customer’s words in order to better grasp the customer’s psychology and improve business results. At the same time, we must also learn to protect ourselves, not be swayed by others’ praise or denigration, and remain confident and firm.