(1) Be familiar with the products you sell and select the most suitable logistics mode according to Amazon’s requirements and product characteristics (size, customs clearance convenience, safety). Large items (such as office desks) are not suitable for postal parcels. Even if you use postal parcels, you should be cautious. For example, the weight limit of China Post Parcel in some countries is 10 kg, and the maximum weight can only be 30 kg. In addition, the delivery speed and information update speed are very slow.
(2) In setting up Amazon’s logistics template, provide buyers with a variety of logistics options, list the advantages and disadvantages of different logistics methods, and let customers choose by themselves to avoid subsequent disputes and troubles. In some countries, the loss rate and delay of postal parcels are very serious. It is recommended not to use postal parcels.
(3) Remember to plan ahead and flexibly use different logistics methods in the off-season and peak season to avoid being caught off guard by the overflow of your commonly used small parcels in the peak season. At the same time, different postal parcels have huge differences in customs clearance and time efficiency in different regions and different time periods. Multi-channel delivery and channel diversion can be carried out to avoid operational risks.
(4) When using postal parcels to send products, it is best to register them. Don’t worry all day to save registration fees. After delivery, follow up on the transportation of the goods in a timely manner. If the online freight tracking information is incomplete (only shipping records, no delivery records, etc.), contact the buyer in time to confirm the receipt.
(5) If the Amazon buyer has not received the goods for a long time (generally about 20 days after the seller shipped), the seller should contact the freight forwarder or the local post office to make corresponding inquiries and notify the customer to avoid Amazon buyers initiating A-to-Z claims. If the online information shows that the goods have arrived in the buyer’s country or region, it is also recommended that the buyer directly contact the local post office for consultation.