When uploading products on Amazon, sometimes there will be a 5461 error. In fact, the 5461 problem is easy to solve. Many novice sellers are at a loss and panic when encountering such a small problem. Here is a detailed solution step.
1. Problem type: 5461 error
2. Reasons for the error:
Some sellers still cannot upload products normally after completing brand registration or brand authorization, and there will be a 5461 error. It may be due to the following reasons:
A) Since the system has not been updated, sellers cannot create A+ pages now.
B) It is also possible that the seller has created a duplicate ASIN, such as using EAN/UPC/GTIN codes that already exist on Amazon.
3. Processing logic to solve this problem:
Open a case and ask the seller to support the brand upgrade. The application materials include: screenshots of the successful brand registration interface, screenshots of the A+ failed page, screenshots of error codes, etc. In the backend, ask the merchant support to refresh the brand.
4. Detailed solution steps:
1) Log in to the Brand Registry brand registration page. Note: You must come here to enter the brand registration group
2) Click “Contact Brand Seller Support” Problem type selection:
Concern not listed? Contact reason(reason):Brand registration does not take effect(Brand registration failed)
5. After explaining the reason, upload the attachments. The problem content requires the attachment of pictures. The three pictures here are English web pages (most foreigners still can’t understand Chinese)
You can upload attachments below: +add attachments, upload all screenshots, and then send.
1) Successful brand registration screenshots;
2) Abnormal screenshots of A+ pages;
3) Abnormal screenshots of brand flagship stores;
4) Failed to create a listing screenshot;
5) Provide UPC certification or authorization, product drawings with brand logo, brand certification or successful certification. Detailed requirements for product pictures with brand logo.
a. Photos of the front and back of the product (including barcode, UPC and trademark)
b. Photos of packaged and unpackaged goods.
c. If it is a ready-to-wear product, please provide a folding diagram of the ready-to-wear product.
6) If you use the “bulk upload template” to upload, the submitted information must include the Batch ID when uploading. In addition, please indicate the following in the submitted materials:
a. Product name (including any changes, such as color, size, measurement, model/part number)
b. Brand
c. Manufacturer
d. Category
e. Description
f. SKU
g. UPC/EAN/JAN (if any)
6. After uploading the attachment and submitting the case, you will receive a reply email from the Amazon brand team.
After successfully solving it, when creating a product, there will be a drop-down box in the brand position, which will automatically display the brand authorized by the seller. Just select and fill it in.
The above are the detailed steps to solve Amazon 5461 error, I hope it will be helpful to you.