Inquiries are mainly divided into general inquiries and specific inquiries. General inquiries are just to get an overall understanding of the goods, usually asking for materials such as price lists and catalogs, and indicating the possibility of placing an order; while specific inquiries are intended to purchase specific products, usually asking sellers for quotes, and asking about payment methods, discounts, delivery time and other information.
Inquiries are not legally binding on both the inquirer and the inquiree, but inquiries are often the starting point of transactions, so they should be used and treated with caution. The inquiree should attach importance to the inquiries received and handle them in a timely and appropriate manner.
Three principles for replying to inquiries
1) Targetedness
When replying to inquiries, you must understand the questions raised by the buyer in the inquiry, provide the materials or information requested by the buyer in a targeted manner, and show your professionalism.
2) Timeliness
The reply to the inquiry must be timely. If you fail to reply in time, it will leave the buyer with an impression of neglect and unprofessionalism. Usually buyers will inquire multiple sellers at the same time, and the seller who replies first has more chances to win the order.
3) Professionalism
Show your professionalism, guide buyers to place orders as soon as possible, and show a positive attitude to promote business. Briefly repeat the inquiry content and date and express gratitude, answer questions raised by buyers, provide the materials requested by buyers appropriately to reply to inquiries, and answer buyers’ questions accurately. If buyers ask about technical indicators, you can consult with technicians or workers before answering: If buyers customize products with new specifications, you should carefully verify and calculate before answering: If buyers ask about specific issues such as delivery time, payment terms, packaging and transportation methods, customs clearance and tariffs, you should answer after accurately understanding them. If you leave an unprofessional impression on customers, then there is basically no hope of getting orders again. It is necessary to appropriately highlight the advantages of the company. Under normal circumstances, the advantages that can attract buyers include many years of production or foreign trade experience, short delivery time, absolute price advantage,
In addition, inquiries can be followed up multiple times, especially on some major foreign holidays, you can send holiday blessings to buyers and increase the design team for emotional exchanges.