In the process of processing orders for cross-border e-commerce, the pending review status is an important link. This status not only involves the screening and review of orders, but also requires sellers to perform corresponding operations according to specific circumstances. The following is a detailed explanation of the pending review status of the store secretary and a guide to related operations:
1. The pending review status can be turned on/off:
The order system provides a pending review status, and sellers can flexibly turn it on or off as needed. In the order management interface, the review process can be enabled or disabled through the review rule settings. The system is enabled by default. If you need to turn off the pending review status, just uncheck it.
2. Rule type:
System rules: Including rules such as remarks, messages, buyers specifying multiple logistics, non-full names of Russian recipients, out of stock, unmatched, no SKU in the warehouse, and blacklisted buyers. These rules are provided by the system, and sellers can customize them to turn them on or off as needed.
Custom rules: Sellers can create specific review rules according to their own needs. In the order management interface, you can customize the review process of orders by creating rules and setting specific conditions. Custom rules can be flexibly set according to order conditions, characteristics, etc., and determine whether the order remains in the pending review state or enters the pending state.
Priority of system rules and custom rules: When an order meets both system rules and custom rules, the system will process it according to the priority of the rules. The rule with a higher priority will be executed first.
III. Functional operation:
Synchronize orders: The system will automatically synchronize orders at a fixed time every day, but not in real time. Sellers can manually click the synchronize order button to ensure that the order is synchronized to the store secretary system in time. In particular, the first authorization of the store requires manual synchronization of orders, and it is also necessary to pay attention to the time range of synchronization of orders on different platforms.
Review rules: By setting rules, the system can automatically filter out orders that meet the rules and those that do not meet the rules, and keep the orders in the pending review state or enter the pending state according to the set operation process, which is convenient for sellers to distinguish and process orders.
Gift rules: Sellers can set gift rules so that the system can automatically add gifts to orders that meet the rules without manual operation.
Picking notes: For certain orders that require special attention, you can set picking notes. These notes can be printed on the distribution list or picking list to remind the pickers to pay attention to relevant matters.
Customer Service Notes: For some orders that require special attention from customer service, you can set customer service notes to remind customer service staff to pay attention to relevant matters. These notes will not be printed on the distribution list or picking list and are only for customer service staff to view.
Edit and add: For an order, you can manually edit the SKU or add specified items to meet specific needs.
The above is a detailed explanation of the pending review status of Dian Xiaomi and related operating guidelines. I hope that cross-border e-commerce sellers can better understand and utilize the pending review function to improve order processing efficiency.