In e-commerce operations, the inability to change the SKU of an order product may cause trouble for warehouse delivery, especially when the buyer leaves a message requesting a SKU change. This article will introduce the situation where the SKU in the Dianxiaomi order cannot be changed, and propose an effective solution to ensure the accuracy and smoothness of order processing.
Problem background
On the Dianxiaomi platform, the SKU of the product synchronized to the Xiaomi page cannot be changed, but the buyer may leave a message requesting a SKU change, which brings certain challenges to order processing. If not handled in time, the warehouse may ship the wrong goods, affecting the customer experience.
Solution
For the situation where the SKU of the product in the Dianxiaomi order cannot be changed, we propose the following two effective solutions:
1. Use the warehouse function
If your store has already used the warehouse function, you can solve the problem of order SKU change by editing and adding products. The specific steps are as follows:
Edit and add products: On the details page of pending review or pending order, select Edit and add, and add the product SKU and quantity that need to be changed.
Apply for a waybill number: After completing the editing and appending, apply for a waybill number and print the waybill. The waybill will display the SKU of the corresponding product in the warehouse, avoiding the possibility of wrong delivery.
2. Not using the warehouse function
If your store has not yet used the warehouse function, you can solve the problem of SKU change by adding product SKUs and matching them with orders. The specific steps are as follows:
Add product SKU: On the product management page of the warehouse, add a new product SKU and set it to the SKU required by the buyer, for example, the SKU is skuA–blue.
Order matching SKU: On the order details page, select No warehouse, then click Match product SKU, and select the SKU just added to confirm the matching. In this way, the products in the order are paired with the newly added SKU.
Processing order: After completing the SKU matching, follow the normal order processing process to review the order, select the logistics method, apply for a waybill number and print the waybill. The correct SKU will be displayed on the waybill to meet the buyer’s requirements.
Notes
If you use the warehouse function, please pay attention to updating the inventory location.
If the logistics provider does not support adding SKU, please print the Xiaomi delivery list or picking list and print the SKU on the delivery list.
Through the above effective solutions, we can deal with the problem that the product SKU in the Xiaomi order cannot be changed, and ensure the accuracy and smoothness of order processing. Whether using the warehouse function or manually adding product SKUs and matching, it can effectively solve the situation where buyers leave messages to change SKUs, providing customers with a better shopping experience.