In cross-border e-commerce operations, order management is a crucial link. However, sometimes sellers may encounter a situation where the number of orders displayed in the Dianxiaomi system is inconsistent with the platform background, which may cause confusion and delays in order processing. Today we will explore some common situations and provide solutions to ensure smooth order management.
1. The number of unshipped orders in the store background is inconsistent with that of the Dianxiaomi
Manual synchronization of orders: Since the Dianxiaomi system does not synchronize orders in real time, first try to manually click to synchronize orders to see if the number is consistent.
Statistics of orders with unsubmitted order numbers: If the store background shows that the goods have not been shipped, but the order number has not been submitted in the Dianxiaomi (that is, virtual shipment or actual shipment has not been clicked), the orders with unsubmitted order numbers in the status of pending review to pending order need to be added to ensure that the total number of orders is consistent.
2. Inconsistency between successfully shipped orders and store background
The historical orders that can be synchronized by each platform authorized by the store to the Dianxiaomi are different, resulting in inconsistencies between the successfully shipped orders displayed in the store background and the Dianxiaomi. This may be because the Dianxiaomi cannot synchronize all historical orders.
3. Possible reasons for order synchronization failure
There may be many reasons for order synchronization failure, such as invalid platform authorization, abnormal order status in the store backend, etc. The following are some possible reasons:
Platform authorization invalid: Dian Xiaomi needs to obtain order data through platform authorization. If the authorization expires, the order will not be synchronized to the Dian Xiaomi system.
Abnormal order status in the store backend: If the order status in the store backend is abnormal, such as the order is canceled or closed, it may cause the order to fail to be synchronized to the Dian Xiaomi system.
Through the above solutions, sellers can solve the common problem of inconsistent order viewing in Dian Xiaomi and ensure the accuracy and efficiency of order management.