If the seller does not update the status to “Ready to Ship” within 48 hours after receiving the order, do not ship the order even if it has not been cancelled in the system (it will be cancelled later); do not ship the cancelled order.
(1) The package must arrive at the sorting center within 7 days after receiving the order.
(2) Sellers must update inventory in real time to avoid order cancellations due to insufficient inventory! If the order is cancelled due to seller reasons (such as insufficient inventory, failure to ship within 48 hours, pricing error, etc.), the seller will be fined.
(3) Sellers must update inventory within at least 60 days, otherwise the product will be displayed as 0 inventory on the front page and buyers will not be able to place an order.
(4) Update prices in real time and set prices in local currency. Do not directly copy prices from the Malaysian Seller Center to other Seller Centers. Please refer to the pricing template for pricing in different countries.
View the data panel
(1) Positive Seller Rating: Shows the proportion of positive reviews given by consumers who have purchased the product in the past 8 weeks. (Good: >70%; Bad: <30%)
(2) Product Rating: Displays the average rating of the product given by consumers who have purchased the product in the past 8 weeks. (Good: ≥4)
(3) On-time Shipping Rate: Displays the rate of orders that were scanned on time by the sorting center within 7 days in the past 4 weeks. (Good: >90%)
(4) Cancellation Rate: Displays the rate of orders that were canceled due to seller reasons in the past 4 weeks.
(5) Return Rate: Displays the rate of orders that were returned due to seller reasons in the past 4 weeks. (Good: <1%)
Main reasons for order cancellation
(1) The seller failed to change the order status from “Pending” to “Ready to Ship” within 48 hours after receiving the order.
(2) The package was not scanned at the sorting center within 7 days after receiving the order.
(3) The seller has insufficient inventory and has no goods to ship.
(4) The seller refuses to ship due to incorrect pricing.
When the seller has more than 10 orders, if the order cancellation rate is very high, the platform will launch a high order cancellation rate improvement plan.
Daily order limit OVL (sales quota)
Daily order limit OVL (sales quota).
The above policy does not apply to sellers in the first 8 weeks of new online.
Main reasons for order cancellation
(1) Within 48 hours after receiving the order, the seller fails to change the order status from “Pending” to “Ready to Ship”.
(2) Within 7 days after receiving the order, the package has not arrived at the sorting center for scanning.
(3) The seller has insufficient inventory and has no goods to ship.
(4) The seller refuses to ship due to incorrect pricing.
When the seller has an order volume of >10, if there is a very high order cancellation rate, the platform will start a high order cancellation rate improvement plan.
Holiday Mode
Holiday mode allows sellers to arrange their own holidays, avoid predictable order cancellations, and maintain a good operational score.
Lazada recommends that holiday mode only be used when it exceeds 2 working days (excluding statutory holidays). Because the store’s long-term offline at the front desk may affect store traffic.
The steps to set the holiday mode are: click “Shop Name” > “Profile”, select “General”, and activate/disable holiday mode.