(I) Single Delivery (LWE, Levi’s International Logistics)
Click the “Arrange Shipment” button on the far right of any order on the “To Ship” page.
Enter the shipping order number on “Tracking#”; the order number can only be entered once, so please make sure it is correct.
(II) Single Delivery (SLS)
Click the “Arrange Shipment” button on the far right of any order on the “To Ship” page.
Click the “Print Waybill” button at the bottom right of the pop-up window to print the waybill, paste it on the surface of the corresponding package, and send it to the warehouse. After the warehouse receives the goods, it scans the waybill and the status of the goods will change from “To Ship” to “Shipping”.
Frequently Asked Questions (Q&A)
Q1: What are the requirements and basis for the delivery time of each site on the Shopee platform? Will the time requirements for different modes of transportation (such as LWE and YTO) be different?
The platform requires sellers to ship within the set DTS (days to ship).
Shopee platform shipping basis for Taiwan site (YTO):
Since the Shopee system is connected with YTO, the order will be considered “shipped” and the status will automatically change to “in transit” after the package is scanned and put into the warehouse by YTO.
If the order is still in the “pending shipment” status after DTS+3 days, the order will be automatically cancelled; if the order is not scanned and put into the warehouse after DTS+7 days, the order will also be automatically cancelled.
Shopee platform shipping basis for Singapore, Malaysia, Indonesia, Thailand sites (LWE/China Post):
The shipping steps for Singapore and Malaysia are similar to those of other platforms. The waybill number needs to be manually entered before the order will become “in transit”. In the Shopee system, the waybill number can only be entered once and cannot be modified. Please make sure to enter the correct number. Please consult the relevant customer service for the address filling and shipping steps of the Export Easy/LWE system.
If the number of days set by DTS is exceeded, and the order is still not shipped and the logistics order number is not entered, it will be defaulted to late shipment by the system.
The SLS delivery process is similar to that of YTO in Taiwan. The order status will not change to “shipped” and the transportation status will not change to “in transit” until the package is scanned and entered into the warehouse.
Q2: The same order contains multiple products, and the corresponding delivery days for different products are also quite different. Which one is used as the basis for the delivery of this order? How will it be counted as late shipment?
Shipping time: The time of the product with the shortest delivery days shall prevail;
Delayed delivery: The order is issued when the delivery time exceeds the promised delivery days (Taiwan site: it will be defined as late shipment after exceeding the preset DTS+3 days).
Q3: The package with the lost delivery bill cannot be shipped, resulting in the cancellation of the order. Why did no one notify us?
If it is a YTO order, the buyer and seller information cannot be known after the delivery bill is lost, and there is no way to verify it. If it is an SLS order, it can be queried by the order number.
Q4: What should I do if the order number is filled in incorrectly or omitted during delivery?
The order number cannot be modified if it is filled in incorrectly or omitted. The system will not be able to track the status of the package and will affect the store rating. Therefore, please fill in the Tracking Number correctly. The seller must ship the goods in time and give the correct Tracking Number to the buyer so that the package status can be checked.
Q5: After the buyer receives the goods, if he does not confirm receipt, will the order be automatically confirmed as completed?
The platform sets different time limits for different logistics channels. Once the time limit is reached, the system will automatically transfer the order to a completed status even if the seller does not confirm receipt.
Q6: How to calculate the preset number of days?
Preset number of days = delivery time of the logistics channel used + 1 + number of days extended by the buyer
If the buyer does not receive the goods before the preset time, he can extend the waiting time. Different freight methods will correspond to different extended days. If the goods are still not received after the extension, a refund application is required.
Apply for an extension of delivery time
If you want to apply for an extension of delivery time, the specific steps are as follows:
The seller can send the order to the buyer through the chat, and ask the buyer to click to enter “Order Detail”. After entering, scroll to the bottom and you will see the “Extend Shopee Guarantee” button. Click it to extend the time.