After the seller has uploaded the product, if a buyer places an order, the seller needs to ship the paid order in the order management module. In Africa, where the overall credibility is not high, fast and high-quality delivery services can win more favor from African consumers to a certain extent, and the product repurchase rate will also increase to a certain extent. Here is a reminder that international sellers do not have cash on delivery services. If the seller receives an order of COD (cash on delivery), be sure not to operate the shipment, and submit a request in the “Problem Order” window of the “PSC Seller Management Group Instructions” in a timely manner. Once the order is shipped, the platform will not handle the related matters of the order collection, and there is no remedy.
This step is performed in the “Order” section of the Seller Center backend homepage. The Order section is divided into 4 stages: Pending, Ready to Ship, Shipped and Completed.
(1) Pending: Pending orders received by the Seller Center. Operation and shipment must be completed within three working days, otherwise the order will be cancelled.
(2) Ready to Ship: The seller is ready to ship.
(3)Shipped: The package has been shipped and the order status has been transmitted online. Jumia platform will be responsible for transportation and delivery. At this time, the order is in the “shipping” status.
(4)Completed: The package has been delivered (cancelled, returned, delivered).
The specific operation methods of order and delivery management are as follows:
Step 1: Click “Orders” on the homepage of the Seller Center to enter the order management module.
Step 2: Click “Pending” to view the orders that need to be processed. Click “Ready to Ship” to ship the order (here we take direct mail delivery as an example) and select the nearest transit warehouse for delivery.
The transit warehouse refers to the 6 transit warehouses established by Jumia platform in my country. This will be discussed in detail in the “Direct Mail Delivery” section below. Then the system will automatically generate a tracking ID. Finally, click “Ready to Ship” to complete this step.
Step 3: Click “Shipping Labels” to print the shipping documents. Jumia’s shipping label is like a receipt, which contains all the information of the order, such as order quantity, payment method, shipping address, etc.
Step 4: Pack the products to be shipped and update the order status within 24 hours.