In order to attract and facilitate Chinese cross-border e-commerce sellers to settle in, Linio established an office with 17 people in Shenzhen, China in 2017. Sellers can check the specific contact information and address on the Linio official website. Sellers who are interested in settling in need to fill in the form provided by the investment manager: Linio International Seller Set Up Form-Asia.
The specific matters for filling in the form are as follows.
(1) Fill in the company and legal person information
No Chinese characters are allowed in the form (names and any other places that cannot be directly translated into English are replaced by pinyin). Addresses, names, company names, store names, etc. cannot be all capitalized. The first letter of each word can be capitalized, especially the commercial name.
The form needs to be printed and signed on the paper version. The signature can be in Chinese name or pinyin, and no stamp is required.
(2) Fill in digital information
Please note that there is no postal code in Hong Kong, China, but the system is mandatory to fill it in here. Sellers in Hong Kong, please fill in 999077.
(3) Fill in bank information
The bank account must be the company’s public account (the company account name must be the same as the name registered on the Linio platform), and the account must be able to receive US dollars. Currently, Linio settles with merchants through bank transfer (US dollar transfer). For corporate payment accounts, the bank will deduct a certain fee (please consult the recipient’s bank for details). Please check carefully when filling in bank information. The account number is pure numbers and should not contain any spaces or special characters. If the format is set incorrectly when entering, it will result in failure to receive the payment.
(4) Fill in logistics and delivery time
The seller needs to confirm with the investment manager to choose which logistics method to choose. Each station can choose express or postal logistics, but currently the postal channels in Peru, Chile, and Panama are limited to DHL Ecommerce. The seller needs to confirm whether DHL/SEKO provides DTP service (Linio requires merchants to use DHL accounts for delivery and must provide DTP service).
It is recommended to choose a delivery time of less than 48 hours. For customized products, such as wedding dresses, sellers can first choose less than 72 hours. 72 hours is not a fixed processing and delivery time. When sellers upload products, they will fill in the corresponding delivery time for each product, so there is no need to worry that some items cannot be shipped within 72 hours.
(5) Do not edit the part
Do not edit the special part in the table.
(6) Open accounts for each site
The Seller Center of each Linio site runs independently. If you need to open multiple sites at the same time, you can directly contact the corresponding investment manager.
After the investment manager opens accounts for the sellers on each site, the email address reserved by the seller when registering will receive a password change email notification. The seller can directly click the link in the email to set the password. After changing the password, the email address will be the login name and the login password will be the password set by the seller.
If the seller does not receive the corresponding password change email, check the spam folder first. It may be identified as spam. If it still does not work, remember to contact the investment manager in time.
(7) Website Addresses of Each Site
Linio recommends that sellers set a unified password for easy management due to the large number of sites. After changing the password, merchants can log in to the Seller Center of each site to familiarize themselves with the functions of each section.
If you want to add other managers, you can click “Settings” > “Manage User” on the homepage of each site and click “Add User”. Add other employees to jointly manage the Seller Center. The two most commonly used permissions are as follows:
Seller Full Access: The added operator has full permissions.
Seller API Access: Responsible for the integration of seller and Linio system information.
Sellers are requested not to handle the information in the Settings section privately, mainly because the settings here are very critical and have separate setting rules, which contain a lot of sellers’ financial information. This part of the work should be completed by the connected investment manager. Even if this part of the information needs to be updated later, you still need to contact the investment manager and ask the investment manager to update it.
After successfully applying for an account, it is recommended that sellers actively familiarize themselves with the functions of each section in the background to prepare for uploading products. At the same time, sellers need to provide their own brands to the investment manager and inform them whether these brands have UPC. If there is no registered brand at present, you can think of a brand name in advance and inform the investment manager. The investment manager can then add the brand in the background, which usually takes 12 to 24 hours to complete. After completing the addition of the brand and the creation of the UPC prefix, the seller can start uploading products. Before uploading products, remember to ask the investment manager for the Linio Asia Pricing Tool (auxiliary pricing tool).