Tmall International’s exclusive stores are one of the first choices for many consumers to buy overseas goods. As merchants, everyone attaches great importance to the quality of exclusive stores, because this is directly related to the brand image and long-term development of merchants. So, how about Tmall International’s exclusive stores?
Franchise refers to the right to operate multiple brand rights, and the store is called a franchise store. When merchants applying for franchise rights enter the franchise, they need to prepare materials in advance, including licenses, product certifications, commodity qualification reports, franchise rights, relevant signature documents, etc., to apply for franchise rights. It is required to submit their qualifications according to different categories and submit materials.
As long as it is suitable, the platform can be officially accepted. Therefore, from the perspective of settlement standards, the goods in the exclusive stores must be genuine, because they need to provide relevant commodity franchises and certification reports, but there are few unreliable stores that have not been cleaned up. Therefore, when choosing goods, merchants still need to investigate from multiple aspects. Talking about specialty stores, the requirements for international self-operated returns will be discussed below:
1. If the application conditions are met, you can initiate a “no-reason return” on the “My-Purchased” page through the “Rights Protection” channel.
2. After receiving the “return and exchange” review, the platform has the right to determine and judge the final result based on the confirmation provided by both parties of the harmonious transaction.
3. When the “no-reason” application is established according to the specification, it has the right to notify the account to deduct the corresponding account compensation.
4. If the “free” product is applicable or promised to be provided, the user returns or refuses without reason, and the round-trip freight is borne by the customer. If the service is provided, the customer only bears the return freight.
5. There are two ways to confirm the receipt and previous orders and apply for after-sales service. One is not to like to apply for a return, and the other is to request a refund without returning the goods because of quality problems or other non-reasons. If it is a quality reason, no return, only return, it may be a negotiation failure. The merchant can ask the customer service to terminate the research, which depends on who has sufficient evidence.
6. Orders that have been paid but not shipped can apply for a refund, and the refund can be completed immediately after negotiation with the customer. Those who have received the goods before can apply for service as soon as possible, and apply for it within half a month, otherwise the window will be closed. So if you have a problem, deal with it as soon as possible.
In fact, most of the products in Tmall International stores are authentic, because the platform has higher requirements for international stores, and merchants are required to submit a lot of information. If a store sells fakes, it will have a great impact on itself, and people who want to open a store for a long time will definitely not want to be punished.