There are many sellers who have registered and opened stores on the AliExpress platform, which has attracted many buyers to shop. If the seller loses the logistics after shopping, the seller can complain. How to do it specifically?
Find the complaint entrance, Logistics->International Parcel Order->Transaction->Complaint.
1. Sellers should complain to the logistics supplier through the system within the corresponding period according to different complaint items. There are only two complaint opportunities for each logistics order. Please pay attention to choosing the correct complaint type and pay attention to the timeliness of the complaint.
2. The Logistics Chamber of Commerce should handle the complaint within 10 natural days after it is initiated and feedback the handling results to the platform; if no agreement is reached within 10 natural days, the seller can complain online. The complaint is valid for 15 days, and Cainiao promises to intervene within one working day.
If the package is lost during offline delivery, the AliExpress seller needs to contact the third-party logistics personnel to seek a solution.
The process and cycle of seeking compensation from the logistics company are relatively long and difficult; if the claim for special line logistics is generally based on the freight compensation of no more than two or three times the declared value, the overall loss is relatively large.
If the package is lost when using offline delivery, the seller of AliExpress needs to contact the third-party logistics personnel to seek a solution.
What are the compensation rules for lost packages on AliExpress?
1. AliExpress EMS delay: 50% of the AliExpress EMS shipping fee will be refunded.
2. Letters, lost materials, mail, damage: 400 yuan per piece.
3. Loss or damage of items that were not declared on the details sheet when mailing by AliExpress EMS: 400 yuan per piece.
4. If the value of the items is lost or damaged, compensation will be made according to the actual value declared. If the internal parts are partially lost or damaged, compensation will be made according to the actual loss, but the maximum compensation amount shall not exceed 500 pieces + 60*W (yuan) per piece, W is the weight of the mail expressed in kilograms, and the decimal point will be rounded up to 1 kilogram.
5. If the AliExpress EMS mail is lost or damaged, in addition to compensation according to relevant regulations, postage and special inquiry fees will also be charged.
The process and cycle of seeking compensation from logistics companies are relatively long and difficult; if you claim for compensation from dedicated logistics, generally the freight compensation is based on the declared value not exceeding two or three times, and the overall loss is relatively large.
After analysis, everyone should know how to complain about lost logistics on AliExpress. Buyers can handle complaints according to the above operations. There will be certain compensation for lost logistics items, and everyone can apply for compensation.